Hathanh Estremera

• Operated cash register to record transactions accurately and efficiently.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Restocked and organized merchandise in front lanes.
• Performed cash, card, and check transactions to complete customer purchases.
• Greeted customers entering store and responded promptly to customer needs.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Helped customers complete purchases, locate items, and join reward programs.

• Worked flexible schedule and extra shifts to meet business needs.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Maintained effective team member communication.
• Stocked designated items on shelves, end caps and displays.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Stocked shelves to match planogram images and instructions.
• Managed timely and effective replacement of damaged or missing products.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Accomplished multiple tasks within established timeframes.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional, organized, and safe environment for employees and patrons.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.