Summary
Work History
Education
Skills
Timeline
Generic

Hatim Abdelrahman

Manassas ,VA

Summary

Dynamic Sales Account Manager with a proven track record at Mobilesentrix, adept in client relationship building and sales strategy development. Excelled in growing account portfolios and enhancing customer satisfaction, leading to sustained business growth. Skilled in lead prospecting and maintaining high retention rates, demonstrating both strategic and interpersonal prowess.

Work History

Sales Account Manager

Mobilesentrix
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Negotiated prices, terms of sale and service agreements.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Handled highest volume account in Type territory, generating more than $Amount in revenue.
  • Monitored market activity and quoted pricing to maintain healthy profit margins.
  • Managed portfolio of Number accounts totaling $Amount in sales.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Implemented effective sales strategies to expand market share within the assigned territory.
  • Analyzed and reported on customer activity, business trends and areas of concern.
  • Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Achieved higher client satisfaction ratings through consistent communication and problem resolution.
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.

Customer Service Representative

News and Comics Inc
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Interrogated Science And Technology

James Madison University
Harrisonburg, VA

Skills

  • Client relationship building
  • Sales strategy development
  • Lead prospecting
  • Customer-oriented
  • Business growth and retention

Timeline

Sales Account Manager

Mobilesentrix

Customer Service Representative

News and Comics Inc

Interrogated Science And Technology

James Madison University
Hatim Abdelrahman