Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Additional Information
Hi, I’m

Hattie Bennett

Data Entry
Charlotte,NC
Hattie Bennett

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and efficient Data Entry Clerk with ten years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than two years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations. Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.

Overview

23
years of professional experience
1
Certificate

Work History

JPMorgan Chase

Data Entry Clerk
03.2024 - Current

Job overview

  • Built and maintained tracking databases for variety of measuring aspects.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Compared transcribed data with source document to detect and correct errors.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Followed established procedures to enter and process data correctly.
  • Used computer software to store and retrieve data.
  • Conducted audits of existing data entry processes.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Checked for accuracy by verifying data and records.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Assisted in developing and implementing standardized procedures for data entry tasks, resulting in greater consistency across the team.
  • Updated and maintained customer information, documents and records.
  • Created and maintained data entry logs to track data entry activities.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Supported management decision-making by providing timely reports generated from analyzed data sets.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Utilized techniques for increasing data entry speed.
  • Utilized advanced spreadsheet functions to compile large datasets into digestible summaries for easy analysis by team members or managers.
  • Assisted with developing data entry processes.
  • Helped maintain a positive work environment through clear communication and collaboration with colleagues across different departments.
  • Maintained strict confidentiality of sensitive information according to company policies and legal requirements.
  • Identified opportunities for process improvement, recommending software upgrades or procedural changes that led to better productivity.

Transportation Logistics

Customer Logistics Manager
03.2021 - 05.2023

Job overview

  • Improved customer satisfaction by resolving complex logistics issues and streamlining processes.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Improved safety procedures to create safe working conditions for workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Conducted research to address shipping errors and packaging mistakes.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
  • Developed accurate forecasting models to predict future inventory needs and inform purchasing decisions.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
  • Implemented an effective document control system that ensured secure storage, easy retrieval, and proper disposal of all ISO-related records.
  • Inspected products and worker progress throughout production.
  • Oversaw change control processes to ensure smooth implementation of updates or modifications without compromising system integrity or compliance status.
  • Managed corrective action plans to address audit findings, ensuring swift resolution and ongoing compliance with ISO standards.
  • Promoted a strong understanding of ISO requirements among employees through regular communication and dissemination of relevant information.
  • Enhanced employee understanding of ISO standards through targeted training sessions, leading to increased efficiency in daily operations.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Developed and maintained comprehensive documentation to ensure compliance with industry standards and regulatory requirements.
  • Integrated warehouse operations with existing and new business processes.
  • Enhanced on-time delivery rates with proactive communication and coordination between teams.
  • Provided exceptional customer support by addressing inquiries promptly, tracking orders diligently, and providing updates proactively.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Monitored logistics performance and identified improvement opportunities.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Increased order accuracy and reduced returns through meticulous attention to detail in order processing.
  • Implemented continuous improvement initiatives within the logistics department, resulting in increased efficiency and effectiveness.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong communication and organizational skills through working on group projects.
  • Paid attention to detail while completing assignments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Applied effective time management techniques to meet tight deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Coordinated dispatching of four drivers to accomplish daily delivery requirements.

Ingersoll Rand - Trane

Warehouse Forklift Operator
03.2017 - 09.2021

Job overview

  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
  • Packed items into appropriate containers for shipment.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklift's.
  • Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Increased warehouse efficiency by implementing a new forklift operating system and training staff.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Kept up-to-date on company policies and procedures relating to forklift operations through continuous training sessions and self-directed learning.
  • Promoted operational efficiency by maximizing loads on each transfer.
  • Contributed to energy conservation efforts by powering down the forklift during breaks and non-operational times, reducing unnecessary energy usage.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Managed approximately third incoming calls, emails and faxes per day from customers.

TV's

Shipping and Receiving Coordinator
01.2019 - 03.2021

Job overview

  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
  • Trained new employees on company protocols and best practices, contributing to overall team efficiency and cohesion.
  • Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Established strong relationships with key carrier representatives, ensuring priority handling and timely resolution of any shipping issues.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Coordinated with supply chain partners ensuring seamless flow of goods from warehouse to customers.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Handled day-to-day shipping and receiving overseeing more than hundred packages per day.

Stanley Black & Decker

Profiler
06.2013 - 03.2017

Job overview

  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Ensured accurate inventory counts by conducting routine audits and updating tracking systems accordingly.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Enhanced team productivity by assisting with training new stand-up forklift operators on safe operation techniques.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Performed root cause analyses on major forecast variances, identifying areas for improvement within the planning process.
  • Enhanced inventory efficiency with consistent monitoring and adjusting of the forecasting model.
  • Supported new product launches by providing detailed sales forecasts and inventory recommendations.
  • Reduced stockouts, implementing a robust safety stock strategy based on historical data analysis.
  • Enabled better tracking of employee professional development activities by integrating external training resources into the LMS platform.
  • Developed an effective LMS implementation plan for seamless integration of new features and updates.
  • Simplified administrative tasks by organizing and maintaining comprehensive documentation on LMS policies, procedures, and best practices.
  • Streamlined administrative processes through efficient management of user accounts, permissions, and roles within the LMS system.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Managed approximately twenty incoming calls, emails, and faxes per day from customers.

Petroleum Transportation Company

Office Assistant
02.2010 - 07.2013

Job overview

  • Supported staff on special assignments and ad hoc projects.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Optimized workflow processes through regular evaluation of office procedures for potential improvements.
  • Edited documents to keep company materials free of grammar errors.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Utilized office management software to record and track customer information.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Assisted with onboarding of new employees.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Managed approximately hundred incoming calls, emails, and faxes per day from customers.

Meadwestvaco

Machine Operator
03.2012 - 06.2013

Job overview

  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Verified conformity of processes and conditions for [Die cut] systems.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Managed and monitored processes and machine systems by observing readings on control boards.

Honda Manufacturing

Support Team Manager
03.2001 - 04.2009

Job overview

  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
  • Managed specialist team to provide technical assistance and customer service.
  • Drove continuous improvement efforts in support operations, incorporating lessons learned from past experiences to enhance overall service quality.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed a team of remote support representatives, ensuring seamless coordination and effective communication across multiple time zones.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Monitored employee and customer interactions to assess quality of service.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Maintained a clean and organized work area, contributing to overall warehouse safety and productivity.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Coordinated with supervisors to prioritize workload, optimizing workflow for maximum efficiency.
  • Ensured compliance with OSHA regulations, maintaining a safe and hazard-free working environment for all employees.
  • Assisted in inventory control, conducting regular cycle counts to maintain accurate stock levels.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Managed time efficiently while balancing multiple priorities during peak times or special projects within the receiving department.
  • Verified delivery contents against purchase orders, identifying discrepancies and resolving issues promptly.
  • Utilized warehouse management systems to track received items, facilitating efficient location and retrieval of goods.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Enforced team adherence to safety regulations and protocols.
  • Optimized warehouse layout to facilitate quicker retrieval of materials, decreasing order processing time.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
  • Implemented continuous improvement initiatives to identify areas for process enhancement, leading to increased overall performance.
  • Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Monitored equipment usage and performed routine maintenance checks, reducing downtime due to malfunctions or other issues.
  • Increased accuracy in trailer placement by carefully following instructions from supervisors or dispatchers.
  • Placed forklifts under units, pallets and products for transportation to designated areas.
  • Conducted shipping functions to perform accurate loading from production lines.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Improved yard efficiency by implementing proper time management and organizational skills.
  • Effectively communicated with dispatchers, coordinating timely pickup and delivery of freight.
  • Loaded trailers to support government regulations for volume, weight and transportation safety.
  • Supported warehouse operations by moving trailers to appropriate dock doors for efficient loading and unloading processes.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Informed supervisor and shipping lead about shipping concerns to avoid backups.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Paid attention to detail while completing assignments.
  • Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Assigned tasks to team members to complete within designated time frames.
  • Monitored production levels and implemented measures to increase output.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Performed data entry and completed proper paperwork.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Loaded and unloaded delivery trucks promptly for further distribution.

It's Fashion

Assistant Store Manager
10.2000 - 08.2003

Job overview

  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Handle over twenty incoming calls and faxes per day from customers.

Education

Strayer University
Washington, DC

Bachelor of Science from Information Technology
05.2022

Strayer University
Washington, DC

Associate of Science from Information Technology
12.2021

Skills

  • Document Scanning
  • Strong Problem Solver
  • Report Generation
  • Document processing
  • Office Administration
  • Data Management
  • Invoice Processing
  • Quality Control
  • Microsoft Office
  • Data Entry Software Proficiency
  • Database Updating
  • Workflow Management

Certification

  • Certification- Medication License - 2012
  • Nurse Aid Refresher Training - 2013
  • Project Management Essentials - 2022

Timeline

Data Entry Clerk

JPMorgan Chase
03.2024 - Current

Customer Logistics Manager

Transportation Logistics
03.2021 - 05.2023

Shipping and Receiving Coordinator

TV's
01.2019 - 03.2021

Warehouse Forklift Operator

Ingersoll Rand - Trane
03.2017 - 09.2021

Profiler

Stanley Black & Decker
06.2013 - 03.2017

Machine Operator

Meadwestvaco
03.2012 - 06.2013

Office Assistant

Petroleum Transportation Company
02.2010 - 07.2013

Support Team Manager

Honda Manufacturing
03.2001 - 04.2009

Assistant Store Manager

It's Fashion
10.2000 - 08.2003

Strayer University

Bachelor of Science from Information Technology

Strayer University

Associate of Science from Information Technology

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 60 staff members.
  • Achieved promoted through effectively helping with kits.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Member,Alumni Association

National Society of Collegiate Scholars

Discipline And Termination Process Managers

Similar Profiles

CREATE PROFILE
Hattie BennettData Entry