Hattie Brice
GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
In-Home Childcare Provider
Self-Employed
05.2020 - Current
- Managed over 50% of child's day with learning activities
- Maintained safe environment by keeping watchful eye on children.
- Prepared tasty, nutritious meals for children.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
- Played engaging, age-appropriate games to entertain and educate children.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Encouraged children to transition from diapers and assisted in development of good restroom habits.
- Supported parent-initiated potty training behaviors using positive reinforcement.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
Customer Service Representative/Telemarketer
American Kidney Foundation
01.2017 - 12.2017
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased donations by 10%
Bus Driver
American Coach Lines
03.2013 - 04.2017
- Developed and maintained positive relationships with passengers and other drivers.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Retained bus system, route and stop knowledge for informative customer advice.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Inventoried bus emergency and first aid supplies and equipment.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Inspected bus for any mechanical issues before departure.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Transported passengers safely along prescribed routes according to tight schedules.
- Showed integrity 100% of driving time
Professional School Bus Driver
Gwinnett County Public Schools Foundation
08.2010 - 01.2013
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Completed logbooks, incident reports and other daily paperwork.
- Executed proper and timely loading and unloading of passengers.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Obeyed federal, Georgia, and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Supervised students during loading, unloading and on bus.
- Recorded bus route and made notes for substitute drivers.
- Assisted in loading and unloading students and belongings.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Drove bus along assigned route, picking up students.
- Maintained Georgia driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Worked closely with school administration and transportation to maintain smooth operations.
- Created and enforced bus rules and kept expectations posted.
- Assisted in training new drivers and maintaining driver certifications.
- Enforced student behavior policies and responded to student emergencies.
- Supervised over 100 students
Education
Some College (No Degree) - Early Childhood Education
Early Childhood Education Community College
Baltimore, MDAssociate of Arts - Massage Therapy
Everett Community College
Baltimore, MDSkills
- Recordkeeping Requirements
- Mobile Devices
- Activity Planning
- Bathing and Dressing
- Dietary Requirements
- Maintaining Safe Environment
- Lesson Plan Creation
- Nurturing Environment
- Childcare Expertise
- Parent Communication
- Housekeeping Abilities
- Government Regulations
- Developing Social Skills
- Educational Strategies
- Observing and Monitoring Behavior
Certification
- Commercial License - 1998-2018
- Licensed Child Care Provider
- Defensive Driving Training -
Timeline
In-Home Childcare Provider
Self-Employed
05.2020 - Current
Customer Service Representative/Telemarketer
American Kidney Foundation
01.2017 - 12.2017
Bus Driver
American Coach Lines
03.2013 - 04.2017
Professional School Bus Driver
Gwinnett County Public Schools Foundation
08.2010 - 01.2013
Some College (No Degree) - Early Childhood Education
Early Childhood Education Community College
Associate of Arts - Massage Therapy
Everett Community College
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