Hattie Brotz
Eugene,OR
Summary
I am an outgoing, energetic, and hardworking professional with a versatile skill set and a strong commitment to excellence. I am known for going above and beyond to create positive experiences for both customers and colleagues. With a proactive approach and dedication to outstanding service, I thrive in dynamic environments and am always ready to contribute to team success.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
The Full Monty
06.2024 - 08.2024
- Handled reservations, to-go orders, and customer inquiries, provided accurate wait times and ensured a positive dining experience through friendly, attentive service.
- Assisted servers, food runners, and bussers with maintaining a clean and organized dining area, helped with seating arrangements, and general customer support.
- Managed the seating chart, monitored restaurant flow, and ensured smooth service during peak times. Facilitated communication between front and back-of-house staff to meet guest needs.
- Trained new hostesses on best practices and restaurant policies to maintain service standards.
- Followed food safety and hygiene regulations to ensure a safe dining environment.
- Assisted with opening/closing tasks, maintained the lobby, and handled special guest requests.
- Promoted menu items and specials to boost sales and customer loyalty.
- Learned various roles to contribute to overall store efficiency.
Cashier and Food Runner
Amasa Mexican Bakery and Eatery
06.2023 - 08.2024
- Greeted customers, provided menus and product recommendations, and ensured customer satisfaction through friendly and attentive service.
- Built relationships with customers to encourage repeat business.
- Operated cash register for various payment types, ensured accuracy in cash, processed refunds/exchanges, and maintained secure transactions.
- Helped with bussing tables and delivering food orders.
- Supported other employees and helped maintain an organized, welcoming environment.
- Addressed customer inquiries and complaints, and resolved transaction issues.
Office Assistant
JMG Consulting
01.2024 - 04.2024
- Entered surveys into an excel spreadsheet
Cafeteria Dishwasher and Cold Side
Camp Brosius
06.2021 - 07.2021
- Washed dishes, utensils, glassware, kitchen equipment, and surfaces to maintain cleanliness and safety standards.
- Assisted with kitchen prep, organized supplies to support kitchen operations.
- Followed health and safety regulations and prevented accidents.
Barn Hand
Christus Farm
09.2019 - 05.2020
- Oversaw feeding, watering, and monitoring the health of horses. Examined animals for signs of illness to ensure their well-being.
- Cleaned stalls, and equipment to maintain a clean environment and promote the health of the horses.
- Provided guidance and training to part-time staff on proper livestock care.
Education
High School Diploma -
Henry D Sheldon High School
Eugene, OR06-2024
Skills
- Reservation Management & Scheduling Expertise
Conflict Resolution Skills - Table setting arrangements and Dining customer service
- Multitasking & Time Management
- Communication & Active Listening
- Friendly & Outgoing Personality
- Hardworking and Committed
- Always Ready to Assist Coworkers
- Committed to ensuring a positive experiences
Languages
Spanish
Full Professional
Timeline
Restaurant Hostess
The Full Monty
06.2024 - 08.2024
Office Assistant
JMG Consulting
01.2024 - 04.2024
Cashier and Food Runner
Amasa Mexican Bakery and Eatery
06.2023 - 08.2024
Cafeteria Dishwasher and Cold Side
Camp Brosius
06.2021 - 07.2021
Barn Hand
Christus Farm
09.2019 - 05.2020
High School Diploma -
Henry D Sheldon High School
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