Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hattie Patterson-Gates

Summary

Dynamic customer service professional with proven expertise at Walmart, excelling in cash handling and fostering customer loyalty through empathy and effective communication. Recognized for enhancing team productivity and resolving conflicts, while consistently meeting service goals and ensuring a welcoming shopping experience. Committed to reliability and maintaining high standards of customer satisfaction.

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Walmart
10.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Team Leader

WKW NORTH AMERICA LLC
04.2013 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Education

Graduate Certificate - Medical ASSISTANT

Tri-State INC
Birmingham, AL
06-2012

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Product knowledge
  • Customer focus
  • POS system operation
  • Inventory management
  • Data entry proficiency
  • Basic math

Accomplishments

  • Supervised team of staff members.
  • Documented and resolved which led to .
  • Achieved by introducing for tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of in the development of .
  • Achieved through effectively helping with .
  • Achieved by completing task with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Certification

Forklift


Timeline

Customer Service Cashier

Walmart
10.2024 - Current

Team Leader

WKW NORTH AMERICA LLC
04.2013 - Current

Graduate Certificate - Medical ASSISTANT

Tri-State INC

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Hattie Patterson-Gates