Hattie Ruggles
Huntington Beach,CA
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Real Estate Agent
Flex Funding And Real Estate
Huntington Beach, CA
06.2022 - Current
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
Jewelry Designer/Owner/Operator
Perla Arm Candy
Huntington Beach, CA
10.2013 - 08.2016
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Created professionally staged images using special lighting and backgrounds to display pieces attractively.
- Conducted research of seasonal market trends and customer buying preferences.
- Modified designs to meet client demands.
- Worked with corporate clients to design appealing pieces for mass production.
- Constructed both one-off and mass-produced items with skilled finishing work such as engravings and embossings.
- Estimated repair costs based on expected labor and materials requirements.
- Completed accurate retail and wholesale valuations of metals, gemstones and completed works.
- Maintained customer jewelry pieces by making repairs and modifications.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
- Evaluated every incoming piece to document dimensions and existing flaws.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
Office Manager
Haddick's Towing & Autobody
City of Industry, CA
05.2009 - 12.2010
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
Administrative Assistant
PM Realty Group
Irvine, CA
06.2007 - 05.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word.
- Handled client correspondence and tracked records to foster office efficiency.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Compiled maintenance and repair requests for submission to managing department and reached out to local contractors for bid proposals.
- Escalated major issues to property manager for immediate remediation.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Loan Processor
Home Loan Center, DBA Lending Tree
Irvine, CA
09.2006 - 05.2007
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
Education
General Studies
Cypress College
Cypress, CASkills
- Appraisal Procedures
- Traditional Marketing
- Telephone Etiquette
- Maintenance Oversight
- Monthly Fee and Payment Collection
- Complaints Investigation
- Daily Property Operations
- Staff Meetings
- Office Management
- Payroll Administration
- Office Supplies and Inventory
- Data Communications
Timeline
Real Estate Agent
Flex Funding And Real Estate
06.2022 - Current
Jewelry Designer/Owner/Operator
Perla Arm Candy
10.2013 - 08.2016
Office Manager
Haddick's Towing & Autobody
05.2009 - 12.2010
Administrative Assistant
PM Realty Group
06.2007 - 05.2009
Loan Processor
Home Loan Center, DBA Lending Tree
09.2006 - 05.2007
General Studies
Cypress College
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