Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hattie Scott

Tahlequah,OK

Summary

With a proven track record at Cherokee Nation Entertainment, I excel in enhancing customer satisfaction and streamlining operations. My expertise in cash management and exceptional customer service skills have significantly contributed to operational efficiency and positive customer experiences, demonstrating my ability to thrive in fast-paced environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Clerk II

Cherokee Nation
07.2023 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Retail Cashier

Cherokee Nation Businesses
02.2018 - 07.2023
  • Helped customers complete purchases, locate items, and checked prices.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Assisted customers by answering questions and fulfilling requests.
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
  • Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
  • Answered questions about store policies and addressed customer concerns.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
  • Processed various payment methods accurately while maintaining confidentiality of customer information.
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
  • Operated POS terminals and cash drawer balancing.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.

Cafe Associate

Cherokee Nation Entertainment
03.2014 - 02.2018
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Determined customer needs, assisted with selection, and promptly served items to foster positive guest experience.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Increased repeat business by fostering positive relationships with regular customers.
  • Boosted sales through upselling menu items and promoting daily specials to customers.
  • Resolved any conflicts that arose among co-workers or between staff and customers, leading to a more harmonious work environment.
  • Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
  • Collaborated with team members to streamline processes and improve overall cafe operations.
  • Promoted a welcoming atmosphere by maintaining a clean dining area for guests'' comfort and enjoyment.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
  • Supported training of new staff members, sharing best practices for success in their roles.
  • Ensured seamless shift transitions by effectively communicating pertinent information between team members during handovers.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Cocktail Server

Cherokee Nation Entertainment
08.2013 - 03.2014
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Communicated with guests to record orders and assess needs.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Anticipated guest needs and provided proactive service.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
  • Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
  • Fostered positive working relationship with kitchen staff to expedite food orders, enhancing dining experience.
  • Implemented feedback collection from customers to identify areas for improvement, leading to enhanced service quality.
  • Streamlined order-taking process, reducing wait times and improving overall customer satisfaction.
  • Boosted sales during promotional events by effectively communicating special offers and recommendations to guests.
  • Built rapport with regular customers, remembering their preferences and making personalized recommendations.
  • Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
  • Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
  • Increased repeat customer visits with exceptional interpersonal skills and knowledge of cocktail recipes.
  • Ensured compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.

Beverage Associate

Cherokee Nation Entertainment
01.2013 - 08.2013
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Prepared hot coffee and tea according to customer requests.
  • Gained expertise in various types of beverages, enabling better guidance for customers when selecting options.
  • Collaborated with team members for seamless communication and optimal work efficiency.
  • Streamlined ordering process to reduce wait times while maintaining accuracy in order fulfilment.
  • Maintained a clean and organized workspace, ensuring efficient operations and customer satisfaction.
  • Fostered positive relationships with regular customers, enhancing brand loyalty.
  • Adhered to health and safety guidelines, maintaining a safe environment for both customers and staff members.
  • Initiated improvements in workflow processes, contributing to overall operational efficiency.
  • Participated in team meetings, offering valuable input on ways to improve service standards.
  • Contributed to store profitability by minimizing errors in cash handling procedures.
  • Performed opening and closing duties as needed, ensuring proper set-up for daily operations.
  • Oversaw the restocking of supplies throughout shifts, preventing shortages during busy periods.
  • Increased customer satisfaction by providing exceptional beverage service and product knowledge.
  • Demonstrated versatility by cross-training in multiple roles within the establishment.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Greeted guests and inquired into beverage choices.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.

Education

High School Diploma -

Sequoyah High School
Tahlequah, OK
05-2003

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Database entry
  • Handling payments
  • Scanning and copying
  • Verbal and writing communication
  • Multitasking
  • Customer Communication
  • Customer Service
  • Data Entry

Timeline

Clerk II

Cherokee Nation
07.2023 - Current

Retail Cashier

Cherokee Nation Businesses
02.2018 - 07.2023

Cafe Associate

Cherokee Nation Entertainment
03.2014 - 02.2018

Cocktail Server

Cherokee Nation Entertainment
08.2013 - 03.2014

Beverage Associate

Cherokee Nation Entertainment
01.2013 - 08.2013

High School Diploma -

Sequoyah High School

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Hattie Scott