Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hattie Vaughn

Searcy,AR

Summary

Proven leader with extensive experience in office management and employee supervision, notably at American Bronze. Excelled in maintaining confidentiality, enhancing customer satisfaction, and fostering team growth. Skilled in office administration and organizational skills, consistently achieving balanced budgets and high levels of staff performance through effective communication and accountability. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

34
34
years of professional experience

Work History

Office Manager

American Bronze
08.2005 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Aide

Home Instead
01.2020 - 04.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

End Matcher Operator

Searcy Flooring
01.1998 - 02.2005
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.

Supervisor of Operations

Land O Frost
02.1991 - 08.1994
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Education

Searcy High School
Searcy, AR
05.1988

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Billing
  • Credit and collections
  • Employee Supervision

Timeline

Aide

Home Instead
01.2020 - 04.2021

Office Manager

American Bronze
08.2005 - Current

End Matcher Operator

Searcy Flooring
01.1998 - 02.2005

Supervisor of Operations

Land O Frost
02.1991 - 08.1994

Searcy High School
Hattie Vaughn