Hattie L. Thomas
Houston,Texas
Summary
Experienced in multi-family residential management; financial reporting, vendor management, tenant and client relations, life safety and risk management; troubleshooting and problem-solving abilities; organized and detail-oriented; excellent multi-task management for time sensitive responsibilities; thorough and accurate in presentation of required reports; committed to achieving team goals; proven ability to work well in a team or independent work environment Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Apartment Locator
Champions Real Estate Group
08.2020 - Current
- Increased client satisfaction by providing personalized apartment recommendations based on their needs and preferences.
- Streamlined the apartment search process for clients by maintaining an up-to-date database of available properties.
- Built strong relationships with property managers to ensure access to the best apartment listings for clients.
- Saved clients time by conducting thorough research on potential apartments, including amenities, pricing, and availability.
- Negotiated favorable lease terms for clients by leveraging industry knowledge and market trends.
- Improved client retention rates through exceptional customer service and consistent follow-up communication.
Assistant Community Manager
Simpson Property Group
06.2016 - 06.2020
- Provide exceptional customer service
- Obtain and follow up on leads
- Model apartment home demonstrations
- Guide and counsel prospects and residents through the leasing and apartment living process
- Negotiate and procure lease
- Meet reporting deadlines, and submit accurate and complete contracts and reports
- Managing the property and on-site staff in the absence of the Community Manager
- Touring and presenting the community in a compelling way
- Continually prospects for new customers through networking, referrals, and effective follow-up
- Prepares required forms and documents for each lease in accordance with any legal requirements and company policies
- Ensures a positive customer experience through presenting our communities and homes in a professional and knowledgeable manner while understanding the features and benefits of each
- Ensures that the model home(s) and communities are in outstanding condition for presentation to customers.
SENIOR LEASING PROFESSIONAL
Simpson Property Group
08.2014 - 06.2016
- Presented weekly and monthly Operations and Financial Reports to President, Ownership Committee, internal and external stakeholders
- Completed monthly financial reporting: Executive Summary, Variance Notes and Lease Tracking
- Prepared and manage annual Capital and Operating Budgets
- Responsible for daily operations of office building, leasing activities, maintenance and construction management
- Completed major HVAC and roofing maintenance project improving customer service and retention
- Discovered and managed repair of slow elusive water leak; saving approximately 15% on the annual expense
- Increase and maintain occupancy standard of 95%
- Audited services and maintenance contracts; eliminated redundancy and underperforming vendors
- Negotiate and close new and renewal leasing transactions with outside brokers and prospects
- Manage all aspects of lease administration including rent collections and deposits, calculating CAM reconciliations and escalation billings; coordinating tenant move-ins and move-outs
- Oversee capital projects and tenant improvement build out construction awarded to third party vendors
- Directed daily operations of portfolio consisting of flex warehouse, industrial, retail and office lease space
- Negotiated and employ vendor service contracts for maintenance services, capital and tenant improvement projects; space planning and tenant build outs
- Oversaw all aspects of lease administration including rent collections and deposits, calculating CAM reconciliations and escalation billings; coordinating tenant move-ins and move-outs
- Ensured excellent customer service to tenants with prompt attention to and follow up on work orders
- Coached and planned development of onsite management team.
Education
Certified Apartment Manager, CAM -
National Apartment Association Education Institute (NAAEI)
Licensed Real Estate Salesperson – Texas – Inactive Status – License # 507481 -
Champions School of Real Estate
Skills
- Social media savvy
- Marketing strategies
- Attention to detail
- Active listening
- Strong communication
- Conflict resolution
- Team collaboration
- Client relationship building
- Multitasking
- Property evaluation
- Market knowledge
- Financial understanding
- Organizational skills
- Decision-making
- Problem-solving
Certification
Licensed Salesperson - TREC (507481)
Certified Apartment Manager - NAAEI
Awards
- Top Shops 2017
- Top Shops 2018
- Top Shops 2019
Timeline
Apartment Locator
Champions Real Estate Group
08.2020 - Current
Assistant Community Manager
Simpson Property Group
06.2016 - 06.2020
SENIOR LEASING PROFESSIONAL
Simpson Property Group
08.2014 - 06.2016
Certified Apartment Manager, CAM -
National Apartment Association Education Institute (NAAEI)
Licensed Real Estate Salesperson – Texas – Inactive Status – License # 507481 -
Champions School of Real Estate
Licensed Salesperson - TREC (507481)
Certified Apartment Manager - NAAEI
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