HAU DANG

• Uphold compliance with aviation safety standards during operations.

• Provide leadership guidance to crew members as flight leader.

• Handle passenger inquiries and issues professionally and effectively.

• Collaborate with other departments to enhance the overall customer experience.

• Resolve conflicts and addressed concerns among cabin crew members in a timely manner.

• Respond to passenger needs and inquiries with a friendly and helpful attitude to enhance their overall travel experience.

• Provided leadership and mentorship to new staff members.

• Analyzed customer feedback and implemented strategies to improve service.

• Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.

• Resolved conflicts between staff and customers in a timely manner.

• Conducted performance reviews and the implementation of performance improvements plans to support the success of staff members.

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• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.

• Worked effectively in team environments to make the workplace more productive.

• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Delivered exceptional customer service to ensure client loyalty and repeat business.

• Proactively engaged with customers to swiftly resolve escalated inquiries and complaints.

• Managed operational expenses effectively, maintaining budgets by balancing profit promotion and cost control.