HAU DANG

• Uphold compliance with aviation safety standards during operations.

• Handle passenger inquiries and issues professionally and effectively.

•Collaborate with other departments to enhance the overall customer experience.

•Resolve conflicts and addressed concerns among cabin crew members in a timely manner.

•Respond to passenger needs and inquiries with a friendly and helpful attitude to enhance their overall travel experience.

• Analyzed customer feedback and implemented strategies to improve service.

• Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.

• Resolved conflicts between staff and customers in a timely manner.

• Conduct performance reviews and the implementation of performance improvements plans to support the success of staff members.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

• Delivered exceptional customer service to ensure client loyalty and repeat business.

• Managed operational expenses effectively, maintaining budgets by balancing profit promotion and cost control.

•Proactively engaged with customers to swiftly resolve escalated inquiries and complaints.