Haunani 'Nani' Sanders

Hi, I'm Nani Sanders. I am a knowledgeable and dedicated professional with extensive experience in client relations. My outgoing personality and positive demeanor, makes me a solid team player in any setting. I am an articulate, energetic, and results oriented individual who is motivated by maintaining customer satisfaction and a contributor to a company's success, through rapport building and cultivating partnerships.

• Successful Event Coordinator for the YES! Committee 2021-2022.
• Awarded "Cat l Civilian of the Year January - December 2018" at Andersen Air Force Base, Guam.
• Awarded "Employee of the Quarter 2018" at Andersen Air Force Base, Guam.
• Awarded & key contributor of "Sweden's best fish department of 2010" Stockholm, Sweden.
• 120 hours of volunteer work for African-American Heritage Association (AAHA) Guam, making an impact on base and in the local community serving food for the less fortunate. Guam 2017-2018.
• Team manager for Andersen Bombers Men's Varsity Basketball team, Andersen Air Force Base, Guam 2017-2020.

• Annual ADA/DOJ Compliance Training
• ADA/DOJ Annual Requirement Consent
• TTT Prerequisite Verification - Planning and Building a Training Event
• NGIS Train-The-Trainer two - Developing a good leader
• Empowering the Team 1 - Prerequisite for SSC
• Crucial Conversations Prerequisite for SSC
• Embracing Change
• Plan Your Work, Work Your Plan
• Getting the most Out Of Training for Leaders Prerequisite for TTT
• Getting The Most Out of Training for leadership Before, During and after TTT.
• Managers vs Leaders
• STELLAR Experiences
• Stress Management
• Sales Skills
• Phone Skills
• Hotel Knowledge
• Teamwork and communication
• Security and Privacy
• Introduction and Guest Service
• YES! Refresh off Course
• YES! Refresh STELLAR accommodations
• YES! Refresh Tacking
• YES! Refresh All Aboard - All ashore
• YES! Refresh Welcome aboard
• YES! Refresh Learning The Ropes
• Reinforcing Phone-Based Conversations using CHART skills
• I am Stellar
• Re-energizing the YES! Committee
• What Makes Me a Stellar Leader
• YES! Practice Writing SMART Goals
• Empowering the Team 2
• Let's Get Engaged - Prerequisite for SSC
• Empowering the Team Module 1
• Dealing with Resistance to Change
• Crucial Conversations
• Boost and Leverage your Emotional Intelligence
• Turning a Negative Guest Experience into a Positive
• Getting the Most Out of Training for Associates
• YES! Stellar Accommodations
• YES! Tacking
• YES! Of Course Sara Dowell

Sara Dowell, Deployed Forces Support Program Manager, sara.dowell@fe.navy.mil, 671-333-2132, 671-929-0312, Worked with Haunani Sanders during my time as Acting Fitness Director at Charles King Fitness Center (CKFC) and Workforce Development Group Advisor.

• Interim Front Office Manager, NEXCOM Gateway Inns & Suites, Portsmouth, VA, 04/01/22, Present, Oversee fast-paced front desk operations and guests' needs at busy facility, with an eye for hotel reputation, staff productivity and operational efficiency., Accomplishes department objectives by managing staff; planning and evaluating department activities. Develops personal growth opportunities., Provides services efficiently and with high level of accuracy., Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate., Establish and update work schedules to account for changing staff levels and expected workloads., Trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on-the-job training., Evaluate employees' strengths and assign tasks based upon experience and training., Determines required job seeker qualifications for potential interview by reviewing and evaluating resume and application information., Resolves administrative problems routine operational issues and complaints related to front desk operations., Provides recommended solutions and draft procedures for review and implementation directly to the General Manager.
• Lead Front Desk Associate, NEXCOM Navy Gateway Inns & Suites, Portsmouth, VA, 03/01/21, 04/01/22, Train and supervise team members on POS systems, daily operations, and etiquette., Monitors and trains to ensure associates provide a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests; provide appropriate information about the facility and the surrounding area and ensuring a professional appearance., Overseas 956 room and ensure that specific A/R in-house guests are charged biweekly with a monthly revenue over $1 million., Working knowledge of Microsoft Office 365 (Outlook/Word/Excel & PowerPoint, etc.), Reviews reports to ensure accountability of personnel and revenue., Assist managers with filing paperwork while simultaneously recognizing and mitigating discrepancies., Assist Front Office Manager in evaluating front desk staff in performance and recommends performance awards., Provides recommended solutions and draft procedures for review and implementation to higher management., Monitor room availability, daily rates, high account balances, credit card transactions, present statements, collect payments and handle them accordingly if necessary., Resolves customer complaints while prioritizing satisfaction and loyalty, ensuring security measures are maintained at all times by monitoring the business transactions of front desk associates., Responds to customer inquiries with patience, positivity, and determination to establish excellent first impressions with a focus on providing a positive lodging experience., Ensures security measures and guest privacy are maintained at all times., Ensures supplies, and other materials are ordered on time and ensures the logistical standards meet the company's timeline., Takes initiative in carrying out recurring assignments independently without specific instruction, but ask for guidance from FOM, Operations Manager or Assistant General Manager when unfamiliar situations arise., Maintains front desk storeroom and maintain inventory accuracy and organization within the department., Ensures the front desk operates in accordance with established instructions and procedures within the NEXCOM standards and company safety policies., Serves as a point of contact for resolving administrative problems., Provides guidance, reviews workload and routine operational issues and complaints related to the front desk operation and reservations., Continuously seek educational opportunities for self-improvement within the organizations online learning module., Uses different sales techniques to up sell a room type., Performs other duties as assigned.
• Recreation Assistant, MWR- Charles King Fitness Center, 1980A Haputo Road, Santa Rita, GU, 96915, 09/01/19, 11/01/20, Curated new ideas with like professionals to better the experience of employees and patrons., Knowledgably provided patrons with information, and meticulously managed front desk operations., Furthered morale by assisting with events held at the recreation center, and fostered engagement among military and civilian personnel attached to Naval Base Guam., Oversaw health and safety regulations in accordance with OSHA., Reinforced regulations in place at the center with accordance to administrative guidance's., Developed, formulated, and implemented policies and procedures regarding health and safety during the COVID pandemic.
• Front Desk Associate, MWR- Andersen Gateway Inn & Suites, Yigo, GU, 01/01/18, 07/01/19, Maintained high level of above-and-beyond customer service and hospitality which led to winning "Cat l Civilian of the Year January - December 2018" & "Employee of the Quarter 2018" at Andersen Air Force Base, Guam and several 100% customer surveys comment cards., Trained and supervised new team members on POS system operation, customer service strategies, sales goals, and company procedures., Ran and printed various reports from the PMS such as Expected Arrivals, Departure List, InHouse Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports., Oversaw night auditing duties, which include verification of daily room occupancy, room rates and hotel revenue., Collaborated with the housing department and various organizations on and off base to ensure proper accommodation for DOD personnel and civilians., Maintained financial accuracy through recordkeeping., Prepared Close Bank Report and deposited cash receipts at the end of each shift in accordance with established procedures., Answered phones and transfers calls to appropriate individuals and replies to guest questions., Logged trouble calls in the PMS and ensured the appropriate department was notified., Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk., Kept the front desk and lobby area clean and neat., Dedicated YES! Committee member., Coordinated with the housekeeping department to ensure rooms were ready for occupancy., Performed other duties as assigned.