Summary
Overview
Work History
Education
Skills
Timeline
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Noenoelani Kekuaokalani-Mendes

Waimanalo,HI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Cashier

Safeway
Kaneohe, HI
04.2017 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.

Hostess/Cashier/Sales Associate

Tropical Farms
Kaneohe, HI
06.2012 - 03.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Greeted customers and identified their needs.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Ensured compliance with health and safety regulations at all times.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Handled cash payments and reconciled daily transactions accurately.
  • Resolved any customer complaints or issues quickly and professionally.
  • Provided excellent customer service by addressing customer needs promptly.

Food Server

Zippy's
Kaneohe, HI
01.2002 - 12.2008
  • Greeted guests in a friendly and welcoming manner.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Informed customers of daily specials and menu changes.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Brought food and beverages to the table in a timely manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Ensured that all restaurant safety guidelines were followed at all times.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Adhered to all health department standards while preparing food items according to company recipes and specifications.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Reconciled discrepancies between guest checks and payments received with total sales at end of shift.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Kahuku High School
Kahuku, HI
05-1982

Some College (No Degree) - Liberal Arts And General Studies

Windward Community College
Kaneohe, HI

Skills

  • Communication
  • Basic Math
  • Active Listening
  • Calm Under Pressure
  • Customer Relations
  • Troubleshooting
  • Critical Thinking

Timeline

Cashier

Safeway
04.2017 - Current

Hostess/Cashier/Sales Associate

Tropical Farms
06.2012 - 03.2017

Food Server

Zippy's
01.2002 - 12.2008

High School Diploma -

Kahuku High School

Some College (No Degree) - Liberal Arts And General Studies

Windward Community College

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Noenoelani Kekuaokalani-Mendes