Hauson Ellis
Conroe,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Sitel Call Center
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
Customer Service Representative
T Mobile
03.2018 - 08.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Customer Service Representative
Sling TV
05.2016 - 02.2017
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Responded to customer comments and questions via LiveChat during shifts.
- Described product highlights and benefits to help guide purchasing decisions.
Data Entry Clerk
US Army
02.1994 - 10.1998
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
Education
High School Diploma -
Tri Community Adult School
West Covina, CA06.2001
Skills
- Issue and Complaint Resolution
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Microsoft Windows
- Inbound and Outbound Calling
- Customer Service and Assistance
- Microsoft Office
- Credit Card Payment Processing
Timeline
Customer Service Representative
Sitel Call Center
09.2021 - Current
Customer Service Representative
T Mobile
03.2018 - 08.2020
Customer Service Representative
Sling TV
05.2016 - 02.2017
Data Entry Clerk
US Army
02.1994 - 10.1998
High School Diploma -
Tri Community Adult School
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