Carlos Sotorrio
Ann Arbor,MI
Summary
I excel in providing post-accident assistance to customers and efficiently managing high volumes of claims. With a keen eye for property damage assessment and a deep understanding of insurance contracts,I possess the ability to oversee the entire claims process from inception to resolution. I thrive being in collaborative team environments.
Overview
19
19
years of professional experience
Work History
Claims Adjuster
Progressive Insurance Company
Ann Arbor, MI
07.2023 - Current
- Experienced Claims Adjuster with proficiency in assisting customers post-accident, managing high claim volumes effectively, and guiding the claims process from start to finish
- Skilled in property damage assessment and interpreting insurance contracts
- Ability to determine coverage, assess liability, conduct interviews, coordinate vehicle repairs, negotiate with stakeholders and efficiently resolve claims
- Working in hybrid work environments
General Manager
Big House Enterprises
Ypsilanti, MI , MI
05.2014 - 07.2023
- Results-driven General Manager and managed 14 multi-tenant properties, overseeing rent
- Collection, maintenance and remarketing
- Developed and managed operating budgets for 14 employees
- Successfully determined staffing and scheduling requirements resulting in a promotion after four years
Finance and Insurance Manager & Certified Salesman
Esserman International VW
Miami, FL
02.2005 - 04.2014
- Achieved Certified Master Sales Consultant status by the Volkswagen Academy
- Exceeded all sales objectives set by management
- Established and maintained customer relationships promoting "Customers for Life"
Client Payable Coordinator
Fowler, White & Burnett, P.A
Miami, FL
2001 - 2005
- Created and maintained accounts payable reports and files, including audit responses
- Developed and implemented accounting policies and procedures
- Coordinated with vendors to ensure accounts remained current
Accounts Payable Manager
Adorno & Zeder, P.A
Miami, FL
1998 - 2001
- Met monthly payment requirements and prepared employee reimbursements
- Maintained healthy vendor relationships and efficiently handling past due issues
- Coordinated audits related to accounts payable activities within the office
Education
Bachelor of Science - Accounting
Florida International Universty
Miami, FLSkills
Journal Entries
General Ledger Accounting
Accounts Receivable
Accounts Payable
Bank Reconciliation
Operations Management
General Ledger Reconciliation
Schedule Management
Project Scheduling
Inventory
Payroll
Inventory Control
Microsoft Word
Timeline
Claims Adjuster
Progressive Insurance Company
07.2023 - Current
General Manager
Big House Enterprises
05.2014 - 07.2023
Finance and Insurance Manager & Certified Salesman
Esserman International VW
02.2005 - 04.2014
Client Payable Coordinator
Fowler, White & Burnett, P.A
2001 - 2005
Accounts Payable Manager
Adorno & Zeder, P.A
1998 - 2001
Bachelor of Science - Accounting
Florida International Universty
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