Havalyn Cantrell
Gainesville,GA
Summary
Motivated and dedicated professional with recent OTR driver experience and over ten years of customer service expertise. Provides efficient and skillful management support within the department. Demonstrates success in both spoken and written communication, with a proven track record of achievement. A team player who consistently upholds professional work ethics, delivering high productivity and exceptional customer service, whether in the office or on the road.
Overview
10
10
years of professional experience
Work History
Customer Service
Hall Area Transit
05.2023 - Current
- Courteous customer service if and when interacting with customers
- Obey and follow all posted road signs along route of assigned trips
- Pick up and transport riders to and from designated pick up and drop off locations
- Follow company rules by doing both pre and post safety checks on van assigned each day
Bus Driver
Coach USA
12.2022 - 05.2023
- Responsible for the safety of coach bus by doing pre/post check inspections
- Drive customer to and from pickup and departure locations
- Obey and follow all posted road signs along route of assigned trips
- Report any and all noticed malfunctions viewed on bus dashboard
- Courteous customer service if and when interacting with customers
Delivery Driver
Top Gunn Logistics AKA Amazon
04.2022 - 03.2023
- Performed pre/post vehicle inspection
- Follow mapped and customer directions to deliver packages to assigned locations
- Courteous customer service if and when interacting with customers
- Complete all duties as assigned for safety and vehicle maintenance
Truck Driver
Marten Transport
09.2021 - 08.2022
- Performed daily visual vehicle inspection for safe transport of cargo
- Transport cargo safely to and from shipper to customer location
- Responsible for logging daily maintenance, fueling, and report any truck and trailer damage to ensure a safe vehicle
Truck Driver Training/Driver
C R England
03.2021 - 09.2021
- Learned rules and safety of truck driving and cargo transport
- Follow rules for safe transport of cargo to and from shipper to customer locations
- Follow and obey all road rules in driving OTR for public safety
- Documented the pick up and delivery cargo after each load
SPED Bus Driver
Hall County School District
01.2020 - 06.2021
- Greet passengers and maintain a safe environment on bus
- Maintain daily vehicle inspection logs
- Drive an access bus and transport passengers safely to and from school/home
- Performs miscellaneous job-related duties as assigned
- Assist in the maintenance, fueling, and clean up of assigned vehicles to ensure a safe, professional performing and appearing vehicle
Call Center Agent
NTI/Meijer
10.2019 - 03.2020
- Answer incoming calls and respond by providing product and service information to customers
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Identify and escalate issues to supervisors, if deemed necessary
- Research inquiries requested or required information using available resources
Data Clerk /Site Director
Boys and Girls Club of Lanier
09.2018 - 05.2019
- Liaison between members, parents, teachers, and other community service agencies
- Provide guidance needed to maintain discipline and acceptable behaviors in the club
- Plan and oversees the administration of club programs and activities that support Youth Development Outcomes
- Establish and maintain club program goals to ensure the health and safety of members
- Ensures club staff understands and effectively communicate standards of programs
Forensic Peer Mentor
Georgia Mental Health Consumer Network
01.2017 - 01.2019
- Answered and directed incoming phone calls to proper person or department
- Demonstrated dependability, self-motivation and interaction with new intakes
- Maintained professional demeanor with office staff and client
- Demonstrated time management, problem-solving, and resolved conflicts
- Related life experience to help empower and motivate clients
- Assisted with finding resources for housing and employment
Order Entry Clerk
Internal Revenue Service
10.2014 - 03.2018
- Company Overview: Work-at-Home
- Entered data into in a timely and accurate manner
- Handled customer inquiries and provided IRS products and information requested
- Assessed documentation for proper filing and distribution
- Excellent customer service skills though proper time management
- Provided problem-solving and proper conflict resolution
- Work-at-Home
Health Services Tech
Avita Community Partners
08.2015 - 03.2017
- Company Overview: Dahlonega, GA
- Handled high volume incoming phone calls
- Helped train new hires
- Facilitated group sessions
- Encouraged self-improvement using proven techniques
- Dahlonega, GA
Education
CDL -
CR England Transport
03.2021
Remote Call Center Agent Certification -
NTIU Online
07.2018
Certified Addiction Recovery Empowerment Specialist -
Georgia Department of Behavioral Health and Developmental Disabilities
05.2017
Forensic Peer Specialist -
01.2017
BS - Family and Children Services
University of Phoenix
07.2016
Certified Peer Specialist -
01.2016
AA - Healthcare Administration
University of Phoenix
09.2013
Diploma -
Gainesville High School
06.1980
Skills
- Accurate Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Efficient time management
- Type 45-50 WPM
- Outstanding customer care and relations
- Strong leadership
- Team building
- Communication
- Presentation skills
Timeline
Customer Service
Hall Area Transit
05.2023 - Current
Bus Driver
Coach USA
12.2022 - 05.2023
Delivery Driver
Top Gunn Logistics AKA Amazon
04.2022 - 03.2023
Truck Driver
Marten Transport
09.2021 - 08.2022
Truck Driver Training/Driver
C R England
03.2021 - 09.2021
SPED Bus Driver
Hall County School District
01.2020 - 06.2021
Call Center Agent
NTI/Meijer
10.2019 - 03.2020
Data Clerk /Site Director
Boys and Girls Club of Lanier
09.2018 - 05.2019
Forensic Peer Mentor
Georgia Mental Health Consumer Network
01.2017 - 01.2019
Health Services Tech
Avita Community Partners
08.2015 - 03.2017
Order Entry Clerk
Internal Revenue Service
10.2014 - 03.2018
Remote Call Center Agent Certification -
NTIU Online
Certified Addiction Recovery Empowerment Specialist -
Georgia Department of Behavioral Health and Developmental Disabilities
Forensic Peer Specialist -
BS - Family and Children Services
University of Phoenix
Certified Peer Specialist -
AA - Healthcare Administration
University of Phoenix
Diploma -
Gainesville High School
CDL -
CR England Transport
Similar Profiles
William BallardWilliam Ballard
Transit Dispatcher at Fort Hall TransitTransit Dispatcher at Fort Hall Transit
Rita KwakyeRita Kwakye
Oracle Database Administrator at Washington Metropolitan Area Transit AuthorityOracle Database Administrator at Washington Metropolitan Area Transit Authority
LA'TONYA CARTERLA'TONYA CARTER
BUS OPERATOR at Dallas Area Rapid Transit, DartBUS OPERATOR at Dallas Area Rapid Transit, Dart
Metin YesilkayaMetin Yesilkaya
Packaging Operator / Backup Foreman at King's HawaiianPackaging Operator / Backup Foreman at King's Hawaiian
Jackie LindseyJackie Lindsey
Cashier at Family DollarCashier at Family Dollar