Haven Carter
Indianapolis,IN
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in customer relationship roles with high-volume customer demands.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Lowes Contact Center
Indianapolis , IN
2021.05 - 2023.11
- Customer Care Representative
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Processed orders and returns efficiently and accurately.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Participated in training sessions to enhance skills and knowledge.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Provided training support for new hires related to customer service processes and procedures.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN2019-05
Skills
- Data Entry
- Appointment Scheduling
- Payment Processing
- Email correspondence
- Complaint Handling
- Inbound Customer Service
- Order Processing
- Call Documentation
- Direct Sales
- Adaptability and Flexibility
- Merchandise Orders and Exchanges
- Problem-solving aptitude
- Self Motivation
- Employee Coaching
- Order Fulfillment
- Policies and Procedures Adherence
- Order and Refund Processing
- Reliability
- Time management abilities
- Understanding Customer Needs
- Inbound and Outbound Calling
Timeline
Customer Care Representative
Lowes Contact Center
2021.05 - 2023.11
High School Diploma -
Franklin Central High School
Similar Profiles
Shadiyah WaddyShadiyah Waddy
Customer Service Representative at Lowes Contact CenterCustomer Service Representative at Lowes Contact Center
Katherine ZambranoKatherine Zambrano
Customer Service Professional at Lowes Contact CenterCustomer Service Professional at Lowes Contact Center
Krista ShafferKrista Shaffer
Receptionist at Contact One Call CenterReceptionist at Contact One Call Center