Haven Coon
Hurricane,WV
Summary
Driven professional with a proven track record at Workforce WV, adept in data entry and client engagement. Excelled in enhancing customer satisfaction through effective communication and meticulous data management. Skilled Interviewer with great multitasking and observational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Employment Programs Interviewer 1 Temp
Workforce WV
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally by phone, email or in-person.
- Answered around 80 customer calls daily with minimal wait times.
- Updated account information related to unemployment benefits and job placement status.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Work with employers to encourage job postings and appropriate referrals to employers.
- Resolving complex claim issues such as lose of benefits and jobs. Along with low earning filings.
Manager in Charge
Claires
09.2020 - 05.2023
- Placed new and existing brand products in competitive retail locations.
- Increased product exposure by negotiating prime shelf placements in retail stores.
- Enhanced the shopping experience by curating a visually appealing retail environment that showcased products effectively. Made sure it was handicap accessible for wheelchairs and walkers. This being a suggestion from myself.
- Managed retail accounts to maximize customer satisfaction, and loyalty.
- Boosted customer interest by organizing and executing retail promotions.
- Increased monthly revenue through upselling additional services or retail products with shopping assistance.
- Cashiering and cash log keeping for all store employees
- Directed training for staff development, change management, and materials.
- Assisted in interviewing and mentoring employees on store and personal goals.
Education
High School Diploma -
Hurricane High School
Hurricane, WV 05.2021
Skills
- Data Entry
- Interviewing Clients
- Data Collection
- Telephone Etiquette
- Customer service and assistance
- Meeting deadlines
- Online research
- Inbound and outbound calls
- Client Engagement
- Writing case histories
- Call center experience
- Microsoft Excel
Accomplishments
Volunteering as a museum curator and docent at the Huntington Museum of Radio and Technology I have chance to be on hands with my artistic abilities. I help clean, restore artifacts donated to the museum to get ready for display. I keep library records, filings, books and magazines in order. I have been a volunteer for three years. As a small business owner I create and Charcuterie boards and table food displays. I also make natural oils for stress. I enjoy working with people and also working alone. I find solace in nature and crafting.
Timeline
Employment Programs Interviewer 1 Temp
Workforce WV
05.2023 - Current
Manager in Charge
Claires
09.2020 - 05.2023
High School Diploma -
Hurricane High School
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