Haven Crawford

The Marketing/Event Sales Coordinator contributes to the overall mission of Sunset Zoo by marketing, selling, and coordinating Zoo event spaces as well as general marketing for Sunset Zoo's social media platforms.

• Plan and coordinate all aspects of rental events at Sunset Zoo, including booking, processing payments in CivicRec, obtaining logistics, and working and staffing each event.
• Built a tracking system for rental sales that establishes revenue goals for the next three years.
• Developed community relationships with organizations that have similar values as the zoo and turned them into repeat customers.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Collaborated with the marketing team to plan new events and share ideas to boost revenue for the 2024 and 2025 fiscal year as we have faced extreme budget cuts.
• Works directly with the 501c3 arm, Friends of Sunset Zoo to be present in the community, fundraise, and advocate for conservation.

During my time at Inn Boonsboro, I worked in multiple positions before becoming the Managing Innkeeper. Gained experience in different areas such as housekeeping, food service, marketing, and residential Innkeeper.

• Created and executed social media marketing plans and schedules using Meta Business Suite to enhance global engagement.
• Documented and shared positive guest experiences to enhance public connection and boost attraction.
• Managed tight knit staff of 10 and trained new hires in multiple areas to encourage cross-department collaboration.
• Collaborated with my housekeeping team to develop new cleaning checklists, techniques, and trainings as the past systems no longer served their needs.
• Developed and executed a comprehensive staffing/training strategy to restore operations to full capacity following COVID-19 lodging restrictions limiting us to half capacity.

• Maintained clean and organized surroundings for both the facility and its employees.
• I upheld security guidelines and remained with supervising personnel for the entirety of my time in the facility.
• I adapted to different facilities and changed routines as needed for staffing.
• Managed and prioritized schedules effectively between my part-time and full-time positions while maintaining open communication with supervisor and staff.

Enrolled in a technical high school during COVID-19 to pursue a career in nursing, I started working at an assisted living home to give a helping hand. I acquired in-depth knowledge of the behind-the-scenes work involved in managing assisted living facilities through my experience at Fahrney Keedy.

• Monitored and adhered to specialized dietary plans developed by medical professionals in accordance with individual patients' conditions.
• Assisted nurses by setting up, serving, and cleaning up meals.
• Assisted in safely reopening dining facility post-COVID restrictions, adhering to CDC guidelines and protocols.
• I unloaded, restocked, and sorted goods into their correct spaces based on food service guidelines. I ordered goods as needed based on monthly trends and menu plans.