Haven Crawford
Daphne,AL
Summary
Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.
Overview
3
3
years of professional experience
Work History
Event Manager
The Renaissance Riverview Plaza Hotel and The Battle House Reinassance Mobile Hotel & Spa
06.2024 - Current
- Design innovative event layouts and themes, utilizing creative solutions to enhance guest experiences and drive engagement.
- Lead post-event evaluations and client feedback sessions to continuously improve service offerings and event execution processes.
- Develop and maintained strong relationships with local vendors and partners, negotiating contracts to achieve optimal pricing and service quality.
- Collaborate often with clients to understand their vision, budget, and requirements, delivering personalized event solutions that exceeded expectations.
Bell Services Dispatcher / Resort Concierge
The Walt Disney World Company
09.2023 - 06.2024
- Proactively address Guest needs by answering questions with knowledge of amenities, culture, services, Resort facilities, Disney operations, DVC opportunities and park experiences.
- Entrusted with company property/vehicle to work at multiple locations across Disney property within a single shift and phone to complete guest luggage transfers.
- Develop team communication while partnering with other lines of business with proper follow up on situations as needed.
- Trained new Cast Members on new initiatives to ensure an efficient transition into the operation while demonstrating Old Key West 'Welcome Home' culture.
- Helped increase resort arrival score with my recognized professional excellence by guests and fellow cast.
Ticket Operations Intern
The Louisville Bats Baseball Organization
04.2023 - 09.2023
- Secure customer tickets using a computer-based software ticketing system.
- Assisted customers at the box office or will call areas by responding to a wide range of questions, inquiries, and issues.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built professional working relationships with peers and supervisors.
- Comfortable in the use of Provenue.
Education
Bachelor of Arts - Communication
Lindsey Wilson College
Columbia, Kentucky04.2023
Bachelor of Arts - Media Studies
Lindsey Wilson College
Columbia, Kentucky04.2023
Skills
- Guest relations
- Team leadership and supervision
- On-site execution
- Schedule management
- Deadline management
- Event billing
- Menu planning
Timeline
Event Manager
The Renaissance Riverview Plaza Hotel and The Battle House Reinassance Mobile Hotel & Spa
06.2024 - Current
Bell Services Dispatcher / Resort Concierge
The Walt Disney World Company
09.2023 - 06.2024
Ticket Operations Intern
The Louisville Bats Baseball Organization
04.2023 - 09.2023
Bachelor of Arts - Media Studies
Lindsey Wilson College
Bachelor of Arts - Communication
Lindsey Wilson College