Haven Gagné
Alexandria,KY
Summary
Experienced Clinique Consultant who excels in educating customers, recommending & demonstrating items, and maximizing sales. Proven history of exceeding revenue and service objectives. Dedicated, professional and reliable.
Overview
2
2
years of professional experience
Work History
Clinique Consultant
Ulta Beauty & Estee Lauder Companies
07.2022 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Created weekly goals to meet business priorities and sales deadlines.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Maintained counter and display areas for organization.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met (and exceeded) sales goals, through consistent and reliable service.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded notes for future reference about customer preferences and services delivered.
Prestige Beauty Advisor
Ulta Beauty
03.2022 - 07.2022
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Taught customers how to apply makeup and recommended optimal products.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Recommended specific hair and beauty products to meet individual customer needs.
Lead Cashier
Ulta Beauty
12.2021 - 03.2022
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored and trained new Beauty Advisors on POS system operation, customer service strategies and sales goals.
- Helped customers complete purchases, locate items and join reward programs.
- Resolved escalated customer disputes.
- Analyzed purchases for signs of fraud.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Beauty Advisor
Ulta Beauty
02.2021 - 12.2021
- Processed payments, entering sales in register for prompt customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers, helped locate merchandise and suggested suitable options.
Education
Bachelor of Science - Social Work
Northern Kentucky University
Highland Heights, KY05.2024
Skills
- Service Consultations
- Retail Metrics and Goals
- Skin Type Assessments
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Safety and Cleanliness Standards
- Cross-Selling and Upselling
- Cosmetics and Facial Care Services
- Multitasking and Organization
Timeline
Clinique Consultant
Ulta Beauty & Estee Lauder Companies
07.2022 - Current
Prestige Beauty Advisor
Ulta Beauty
03.2022 - 07.2022
Lead Cashier
Ulta Beauty
12.2021 - 03.2022
Beauty Advisor
Ulta Beauty
02.2021 - 12.2021
Bachelor of Science - Social Work
Northern Kentucky University
Similar Profiles
PRIYANSHI JAINPRIYANSHI JAIN
Product Marketing Executive- MAC Cosmetics at Estee Lauder Companies IncProduct Marketing Executive- MAC Cosmetics at Estee Lauder Companies Inc
Yadira LopezYadira Lopez
Freelancer at Estee Lauder CompaniesFreelancer at Estee Lauder Companies
Rose DosamantesRose Dosamantes
Online Product Expert at The Estee Lauder CompaniesOnline Product Expert at The Estee Lauder Companies
Tad SextonTad Sexton
Executive Director at The Landing Of Long CoveExecutive Director at The Landing Of Long Cove
Elizabeth KnaleyElizabeth Knaley
Radiologic Technologist at OrthoCincy (formally Wellington Orthopaedics/Mercy Health)Radiologic Technologist at OrthoCincy (formally Wellington Orthopaedics/Mercy Health)