Haven Gramlich
Carlsbad,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Service Delivery Manager
Instacart
Carslabd
06.2022 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Ensured the best possible quality of all items ordered by thoroughly inspecting produce and other items.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Store Manager
Jewelry Designs by Steven
Villa Park
02.2019 - 04.2022
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Server/Bartender
Rockin Baja Lobster Cantina
Oceanside
12.2010 - 12.2018
- Provided exceptional and friendly service to a high volume of daily customers.
- Effectively multitasked within fast-paced environment.
- Explained menu items, describing ingredients and cooking methods upon request.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Education
Ayurvedic Chef - Chef Training
Sacred Vedic Chef
Sunset Cliffs, CA04-2023
Skills
- Customer Engagement
- Food Service Operations
- Kitchen Operations
- Banquets and catering
- Food preparation techniques
- Culinary expertise
Affiliations
- Sustainable Gardener
- Freelance Landscaper
References
References available upon request.
Timeline
Service Delivery Manager
Instacart
06.2022 - Current
Store Manager
Jewelry Designs by Steven
02.2019 - 04.2022
Server/Bartender
Rockin Baja Lobster Cantina
12.2010 - 12.2018
Ayurvedic Chef - Chef Training
Sacred Vedic Chef
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