Haven Hinkhouse
Salt Lake City,Utah
Summary
Experienced retail worker with a focus on customer satisfaction and connection in high-pressure environments. Knowledgeable in cash handling, POS operations, and maintaining a positive atmosphere, ensuring efficient service delivery. Balances academic pursuits with part-time work, reflecting strong time management and dedication.
Overview
8
8
years of professional experience
Work History
Dockhand
Cedar Springs Marina
Flaming Gorge, UT
05.2025 - 08.2025
- Performed physically demanding manual labor during extended shifts in an outdoor marina environment.
- Cleaned boats to uphold safety and appearance standards.
- Assisted boat docking and undocking procedures for customer satisfaction.
- Maintained cleanliness and organization of marina facilities and equipment.
- Supported inventory management by tracking supplies and equipment usage regularly.
- Trained new dock hands on safety protocols and operational procedures effectively.
- Memorized boat operation procedures, explaining them clearly to customers.
- Built strong relationships with patrons through consistent, friendly interaction.
- Engaged with customers by providing assistance and answering inquiries.
Front Desk & Hostess
Red Canyon Lodge
Flaming Gorge, Utah
05.2019 - 09.2024
- Managed front desk operations for restaurant and lodging, ensuring seamless service delivery.
- Coordinated reservations for restaurant seating and guest cabins to optimize occupancy rates.
- Processed payments securely while maintaining accurate cash register transactions.
- Handled efficient check-in and check-out procedures, providing guests with room keys.
- Resolved customer complaints swiftly by implementing effective solutions.
- Maintained cleanliness of front desk and public areas to create welcoming atmosphere.
- Greeted guests upon arrival, offering information on lodge amenities and local attractions.
- Trained new employees on equipment usage and software systems to enhance operational efficiency.
- Assisted customers in locating products and answering inquiries.
- Stocked inventory efficiently to maintain optimal supply levels.
Dirty Soda & Ice Cream Shop Attendant / Hostess
Flaming Gorge Resort
05.2023 - 09.2023
- Prepared and served beverages and ice cream in fast-paced tourist environment.
- Operated POS systems, ensuring accurate daily cash handling and closeout procedures.
- Assisted customers via phone calls, addressing questions and processing orders efficiently.
- Provided information on resort services and local attractions to enhance guest experience.
- Managed inventory levels, restocked merchandise regularly for optimal presentation.
- Maintained a clean and organized workspace to promote positive customer experiences.
- Handled customer complaints professionally, ensuring satisfactory resolutions.
- Collaborated with team members to ensure smooth store operations.
Hostess
Red Canyon Lodge
12.2017 - 12.2021
- Welcomed guests warmly and managed seating in a high-stress tourist environment.
- Operated POS systems accurately, closing out transactions at shift's end.
- Monitored dining flow to optimize seating and minimize wait times.
- Coordinated with servers to ensure timely service for all patrons.
- Maintained cleanliness and organization of dining area and entrance.
- Adapted quickly to support team as needed during peak service hours.
- Collaborated with kitchen staff to communicate dietary needs and special requests.
- Assisted in preparing restaurant for opening and closing shifts.
Education
Bachelor of Arts - Law And Political Science
Westminster University
Salt Lake City, UT05-2028
High School Diploma -
Manila High School
Manila, UT05-2024
Skills
- Customer service and support
- Cash handling and POS systems
- Inventory management
- Phone etiquette
- Team collaboration
- Quick learner
- Dependability
- Organizational skills
- Attention to detail
- Multitasking abilities
- Problem-solving skills
- Positive demeanor
- Front desk operations
- Conflict resolution
References
References available upon request.
Timeline
Dockhand
Cedar Springs Marina
05.2025 - 08.2025
Dirty Soda & Ice Cream Shop Attendant / Hostess
Flaming Gorge Resort
05.2023 - 09.2023
Front Desk & Hostess
Red Canyon Lodge
05.2019 - 09.2024
Hostess
Red Canyon Lodge
12.2017 - 12.2021
Bachelor of Arts - Law And Political Science
Westminster University
High School Diploma -
Manila High School