Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haven Holsinger

Wilmington,NC

Summary

Ambitious Catering and Event Manager with 15+ years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Merchandiser

Adams Beverage
05.2024 - Current
  • Maintaining open communication channels with store managers, grocery managers, and receivers to ensure seamless coordination and collaboration on inventory management, product availability, and store operations
  • Ensuring that products are properly stocked, faced, and rotated to prevent expired or spoiled products from reaching customers
  • Maintaining a clean, organized, and safe environment in the back stock area to ensure efficient picking and storing of products.

Driver

Door Dash
02.2023 - Current
  • Achieved consistently high customer scores due to exceptional service
  • Handled as many as 15 assignments per hour due to planning efficient routes
  • Drove own vehicle or used company provided vehicle to deliver orders, following all applicable laws and regulations regarding commercial driving privileges
  • Communicated with customers about any delays or issues that may arise during the delivery process via phone calls or text messages as needed.

Events and Marketing Manager

USA Investco/ Marina Grill
08.2021 - 10.2023
  • Fulfilled contractual obligations to organize private events for corporations, non-profits or individuals to ensure a seamless and successful experience including meeting with clients to discuss their needs, contract and budget administration, maintaining partnerships with vendors, menu planning, overseeing the set-up, execution and cleanup of events
  • Recruited and worked with outside producers for large events (concerts and festivals) from contract signing, fee collection, event booking, execution and promotion
  • Managed administrative and execution a 10-week Friday night concert series and a 27-week Saturday night concert series including contracting acts, vendor relations, budget management, marketing, city and county permitting, insurance, audio/visual design, production timeline, hospitality, set up, strike and supervision of 20+ employees and 8+ volunteers
  • Evaluated existing plans, processes and event planning services to identify opportunities for improvement and establish standard operating procedures.

Server

Chili's
12.2020 - 08.2021
  • Delivered exceptional, friendly, and fast service
  • Accurately submitted order and partner with team members to serve food and beverages.

Director of Events and Operations

Wilmington Downtown Inc
11.2013 - 10.2020
  • Created 10 to 15 special events and fundraisers from conception to execution that reflected the mission and goals of the organization by creating and managing all aspects while working closely with the Board of Directors, volunteers, sponsors and donors
  • Cultivating relationships with the Board of Directors, community stakeholders, and government agencies is essential for fostering positive economic growth and development in the area
  • Coordinated, managed, and executed a free 15-week outdoor summer concert series (3000+ attendees) including budget, marketing, invoices and payments, city and county permitting, insurance, audio/visual design, set design, production timeline, vendors, security, contracts, hospitality, set up and strike and supervision of 30+ volunteers and a staff of 20
  • Assisted in the creation, design, and production of marketing and communication materials involves a multifaceted approach including newsletters, brochures, fact sheets, press releases and signage
  • Served as a liaison for the organization to the media, constituents, and local government agencies to disseminate information, make certain all expectations are being met and long-term relationships are being enriched.

Customer Service Associate

Farmers Supply
03.2013 - 11.2013
  • Assisted guests with questions regarding products sold in the store
  • Managed cash register and processed all payment transactions.

Director of Sales and Marketing

Best Western PLUS Westgate Inn and Suites
06.2011 - 12.2012
  • Created standard operating procedures for the sales and marketing department
  • Produced Proposals, Contracts and Groups Resumes for all groups by working with and understanding the client's needs and vision for their stay
  • Assist clients with menu planning, room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services, and approved methods of payment.

Sales and Event Coordinator

Blockade Runner Beach Resort
10.2009 - 12.2010
  • Conducted hotel site tours and answered inquiry calls for potential events and groups
  • Prepared proposals, contracts and group resumes for a 150-room Beach Resort and the 13-bedroom cottage based on the clients' needs for their event
  • Worked with clients to guarantee all room requirements were addressed including amenities, VIP requests and rooming lists
  • Assisted in the planning and implementation of resort events, managing food and beverage, guest list, audio/visual, performer contracts and event space requirements
  • Reviewed invoices for submission to clients and accounting; processed and posted all payments.

Conference Coordinator

Gaylord Texan
04.2007 - 02.2009
  • Ensured successful execution of events by working with staff and outside vendors (set design, lighting, audio/visual) to flawlessly execute the client's vision and requirements
  • Coordinated all aspects of conferences, meetings and special events with attendance ranging from 10 to 10,000+
  • Attended planning meetings with clients as well as forecasting and pre- and post-conference meetings with hotel staff
  • Communicated all details for events to hotel staff by creating banquet event orders, detailed group resumes, and diagrams to exceed the clients and attendees' expectations during their time at the hotel.

Education

Master of Journalism - Public Relations and Event Management

University of North Texas
Denton, TX

Bachelor of Arts - Theater- Tech and Design

University of North Texas
Denton, TX

Skills

    Ability to Multitask

  • Attention to Detail
  • Client-first Approach
  • Contract Negotiation and Budget Management
  • Creativity
  • Event Planning and Logistics proficiency
  • Interpersonal Communication
  • Leadership
  • Networking Skills
  • Organizational Skills
  • Passion for Planning
  • Problem-solving and Flexibility
  • Strategic Planning
  • Time Management

Certification

  • CMM, Meeting Professionals International (MPI), October 2024
  • CSEP, International Live Event Association (ILEA), December 2024
  • CMP, Events Industry Council (EIC), January 2024

Timeline

Merchandiser

Adams Beverage
05.2024 - Current

Driver

Door Dash
02.2023 - Current

Events and Marketing Manager

USA Investco/ Marina Grill
08.2021 - 10.2023

Server

Chili's
12.2020 - 08.2021

Director of Events and Operations

Wilmington Downtown Inc
11.2013 - 10.2020

Customer Service Associate

Farmers Supply
03.2013 - 11.2013

Director of Sales and Marketing

Best Western PLUS Westgate Inn and Suites
06.2011 - 12.2012

Sales and Event Coordinator

Blockade Runner Beach Resort
10.2009 - 12.2010

Conference Coordinator

Gaylord Texan
04.2007 - 02.2009

Master of Journalism - Public Relations and Event Management

University of North Texas

Bachelor of Arts - Theater- Tech and Design

University of North Texas

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Haven Holsinger