HAVEN HUGHES
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional with experience in patient care, office management, insurance, and therapeutic support. Skilled in managing appointments, maintaining records, managing payments, and assisting with patient treatments. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to meet changing needs.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant / Manager
Meredith Chiropractic
01.2022 - Current
- Executed corrective measures for customer issues, enhancing relationship quality.
- Demonstrated professionalism during challenging interactions with dissatisfied clients.
- Responded promptly to customer inquiries via phone, providing information and scheduling services.
- Oversaw clinic operations by managing opening and closing procedures for efficiency.
- Conducted employee performance evaluations, delivering constructive feedback for professional development.
- Greeted patients warmly upon arrival, addressing concerns to create a welcoming atmosphere.
- Managed billing processes efficiently, ensuring accurate payments from insurance companies and patients.
- Optimized inventory management for clinic supplies, balancing availability with cost reduction.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, ultrasonic machine , and mechanical traction on patients.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Increased patient retention through exceptional customer service and follow-up communications.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Enabled more personalized patient experience by maintaining detailed notes on preferences and treatment history.
- Optimized inventory management for clinic supplies, ensuring availability and reducing unnecessary expenses.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Verified patient details and insurance coverage and collected co-pays.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Member
Chick-fil-A
08.2019 - 08.2021
- Delivered excellent customer service by greeting customers and ensuring quality standards.
- Took orders, prepared meals, and collected payments efficiently.
- Maintained cleanliness of all restaurant areas to uphold a professional image.
- Assisted team members in achieving operational goals and enhancing performance.
- Trained new staff on procedures, customer service, and sales techniques.
- Addressed guest inquiries and concerns to optimize overall experience.
- Collaborated effectively with teammates and accepted feedback from management.
- Managed over 10 customers daily while maintaining high service standards.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Paul G. Blazer High School
Ashland, KY05.2021
Skills
- Payment collection and record keeping
- Office organization and management
- Department leadership
- Customer engagement and service
- Performance improvement strategies
- Telephone etiquette and communication
- Time management skills
- Front desk operations
- Staff management and development
- Team standards and collaboration
- Appointment scheduling
- Medical terminology
Timeline
Chiropractic Assistant / Manager
Meredith Chiropractic
01.2022 - Current
Crew Member
Chick-fil-A
08.2019 - 08.2021
High School Diploma -
Paul G. Blazer High School
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