Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Haven Jackson

Brooklyn

Summary

Confident shift leader with exemplary customer service and cash handling skills. Successful leader with more than 6 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Environmental Service Aide

Memorial Sloan Kettering
04.2024 - Current
  • Conducted regular inspections of assigned areas to ensure compliance with health regulations.
  • Ensured compliance with safety requirements while handling, mixing, and storing chemical cleaners.
  • Maintained cleanliness by regularly emptying trash cans from rooms, bathrooms, and hallways.
  • Monitored supply stock and distributed cleaning items for easy access in closets and maintenance rooms.
  • Sanitized surfaces, furniture, and equipment to help prevent infection spread
  • Executed dusting, sweeping, and mopping to provide a safe environment for patients.

Shift Leader

Walgreens
12.2017 - 11.2021
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Completed opening and closing duties to facilitate business operations.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Oversaw timely execution of promotions and marketing programs.
  • Resolved customer complaints and reported issues to senior management..
  • Ordered, received, stocked, and managed inventory; oversaw daily, weekly, and monthly audits of inventory to ensure accuracy in cost-control and waste control procedures to prevent shrinkage.

Mail Handler Assistant

United States Post Office
11.2020 - 01.2021
  • Operated mail processing equipment and manually sorted mail.
  • Placed mail into appropriate PO boxes.
  • Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Customer Service Associate

Walgreens
12.2015 - 12.2017
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.

Education

High School Diploma -

John Adams High School
Ozone Park, NY
06.2010

Skills

  • Staff development
  • Client support
  • Issue resolution
  • Team Supervision
  • Equipment operation of a baler
  • Exceptional time management
  • Working knowledge of Microsoft Word, PowerPoint, Intercom PLUS
  • Point of sale systems
  • Inventory Control

Languages

English
Professional

Education and Training

other

Timeline

Environmental Service Aide

Memorial Sloan Kettering
04.2024 - Current

Mail Handler Assistant

United States Post Office
11.2020 - 01.2021

Shift Leader

Walgreens
12.2017 - 11.2021

Customer Service Associate

Walgreens
12.2015 - 12.2017

High School Diploma -

John Adams High School

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