Summary
Overview
Work History
Education
Skills
Extracurricular activities
Interests
Timeline
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Haven Kreis

Cape Elizabeth,ME

Summary

Experienced with handling customer inquiries and providing effective solutions. Utilized communication and problem-solving skills to enhance customer satisfaction. Maintained positive client relationships and adapted to dynamic service environments.

Overview

4
4
years of professional experience

Work History

Head Deckhand

Portland Cruises
05.2023 - 08.2025
  • Delivered high-quality client service in a fast-paced, customer-facing environment
  • Managed cash and card transactions with accuracy and accountability
  • Built strong rapport with guests while maintaining professionalism under pressure
  • Balanced safety, service, and operational responsibilities simultaneously

Youth Mentor Volunteer

Big Brother Big Sister
10.2023 - 10.2024
  • Mentored youth in personal development and life skills, fostering resilience and self-esteem.
  • Developed engaging educational programs tailored to diverse learning styles and interests.



Customer Service Specialist

El Corazon
05.2025 - 08.2025
  • Developed strong professional communication skills with a diverse clientele
  • Adapted quickly to new POS systems, workflows, and performance expectations
  • Maintained accuracy and efficiency during high-volume service periods

Sales Associate

Prout’s Neck Country Club
05.2021 - 09.2023
  • Ensured consistent, detail-oriented service for members and guests
  • Collaborated with team members to support smooth daily operations

Education

B.S. - Business, Finance (Financial Planning & Wealth Management)

Virginia Polytechnic Institute And State University (Virginia Tech)
Blacksburg, VA
06-2028

High School Diploma -

Waynflete School
Portland, ME
06-2024

Skills

  • Client Relationship Management
  • Client Discovery & Needs Assessment
  • Financial Accuracy & Data Handling
  • AI Tools & Applied Prompting
  • Professional Client Communication
  • Process-Oriented Work Style
  • Time Management & Organization
  • Team Collaboration & Coachability

Extracurricular activities

4 year Varsity athlete for Lacrosse, Soccer, Golf

Volunteering at Montgomery animal shelter

Alumni volunteering and planning through Virginia Tech

Interests

  • Surfing
  • Skiing
  • Backpacking and Hiking
  • Volunteering
  • Travel
  • Golf


Timeline

Customer Service Specialist

El Corazon
05.2025 - 08.2025

Youth Mentor Volunteer

Big Brother Big Sister
10.2023 - 10.2024

Head Deckhand

Portland Cruises
05.2023 - 08.2025

Sales Associate

Prout’s Neck Country Club
05.2021 - 09.2023

B.S. - Business, Finance (Financial Planning & Wealth Management)

Virginia Polytechnic Institute And State University (Virginia Tech)

High School Diploma -

Waynflete School
Haven Kreis