Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Haven Payne

Murfreesboro,TN

Summary

Proven to excel in high-volume environments, I leveraged my strong multitasking and engaging personality to significantly increase sales at all bars I’ve worked. Adapted in POS systems with a knack for creating memorable customer experiences, my blend of technical skills and personal touch consistently enhances service quality and guest satisfaction!

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

The Goat
04.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Whiskey Row
01.2020 - 05.2020
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Server

Tequila Cowboy
02.2019 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Server

Baileys Sports Bar
09.2018 - 01.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Education

Riverdale Highschool
Murfreesboro, TN
2017

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Engaging personality
  • Customer service expertise
  • Memory retention
  • Alcohol awareness
  • Classic cocktails
  • Changing beer kegs
  • Basic accounting
  • Aloha POS
  • Preparing garnishes
  • ABC standards
  • Dining room management
  • Recipe and menu memorization
  • Courteous
  • Excellent judgment
  • Cash and credit transactions
  • Point of sale systems
  • Maintaining a clean bar
  • Beer and wine recommendations
  • Bar restocking
  • Identification verification

Certification

ABC license

Timeline

Bartender

The Goat
04.2021 - Current

Server

Whiskey Row
01.2020 - 05.2020

Server

Tequila Cowboy
02.2019 - 09.2019

Server

Baileys Sports Bar
09.2018 - 01.2019

Riverdale Highschool

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Haven Payne