Summary
Overview
Work History
Education
Skills
Timeline
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Haven Saylor

Wallins Creek,KY

Summary

Driven Assistant Manager with a proven track record at Smok'n Joes Express, excelling in operations management and customer relations. Enhanced customer satisfaction and team productivity through effective leadership and money handling skills. Demonstrated expertise in recruiting and fostering teamwork, achieving a significant improvement in service quality and staff development. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Assistant Manager/2nd Shift Manger

Smok'n Joes Express
04.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Education

Associate of Science - Medical Coding

Southeast Community And Technical College
Harlan, KY
12.2023

High School Diploma -

Harlan Independent High School
Harlan, KY
05.2020

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Task Delegation
  • Workload Management
  • Employee Scheduling
  • Operations Management
  • Recruiting and interviewing
  • Compliance understanding
  • Google Drive
  • Customer Service
  • Teamwork and Collaboration
  • Computer Skills
  • Professional and Courteous
  • Good Judgment

Timeline

Assistant Manager/2nd Shift Manger

Smok'n Joes Express
04.2020 - Current

Associate of Science - Medical Coding

Southeast Community And Technical College

High School Diploma -

Harlan Independent High School

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Haven Saylor