Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haven Swanson

Elizabethton,TN

Summary

Accomplished Director at Chick-fil-A, renowned for enhancing team collaboration and fostering a culture of continuous improvement. Expert in verbal communication and negotiation, I significantly boosted client satisfaction and employee retention. Skilled in multitasking and supervision, my proactive risk management strategies ensured project success and operational excellence.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Director

Chick-fil-A
10.2019 - Current
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Northeast State Community College
Blountville, TN

Skills

  • Verbal and written communication
  • Strategies and goals
  • Negotiation
  • Rules and regulations
  • Company guidelines
  • Multitasking Abilities
  • Supervision and training
  • Cast and crew supervision

Timeline

Director

Chick-fil-A
10.2019 - Current

High School Diploma -

Northeast State Community College
Haven Swanson