Havi Rebaza
Austin
Summary
Dynamic Service Manager with a proven track record at Chipotle Restaurant, recognized for exceptional staff development and quality control management. Enhanced team performance through effective conflict resolution and strong communication skills, leading to increased customer satisfaction and operational efficiency. Committed to cultivating a positive workplace culture and achieving strategic project goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Restaurant
Austin
02.2025 - Current
- Facilitated one-on-one meetings to evaluate employee performance.
- Delegated work to staff, setting priorities and goals.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Provided comprehensive reports and valuable insights on service department activities during executive meetings.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed key performance metrics for the service team to gauge efficiency and success.
- Facilitated activities that cultivated a positive workplace environment.
- Trained workforce to fulfill position demands.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Developed shift schedules to ensure adequate staffing.
Customer Service Representative
Movistar
Austin
03.2020 - 01.2021
- Maintained accurate records of customer orders, preferences and billing information.
- Strengthened customer bonds via dedicated and personalized service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly through exceptional customer service.
- Conducted surveys to assess customer satisfaction levels.
Education
High School Diploma -
Nse
Lima12-2012
Some College (No Degree) - International Business
Austin Community College
Austin, TXSkills
- Task prioritization management
- Quality control management
- Staff development
- Work performance evaluation
- Client relationship management
- Effective conflict resolution
- Efficient shift scheduling
- Safety standards implementation
- Clear communication
- Goal setting
- Verbal and written communication
- Team leadership
- Multitasking
- After-sales support
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- ServSafe National Restaurant Certification
Affiliations
- extreme spots in general
References
References available upon request.
Timeline
Service Manager
Chipotle Restaurant
02.2025 - Current
Customer Service Representative
Movistar
03.2020 - 01.2021
High School Diploma -
Nse
Some College (No Degree) - International Business
Austin Community College
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