Havika Sona
Waldorf,MD
Summary
A health care manager with over five years of experience in the home care industry. Passionate about the wellbeing of others, particularly the most vulnerable members of our community. Dedication to providing exceptional care and support, resulting in a deep understanding of the unique needs and challenges faced by individuals in need of assistance.
Overview
10
10
years of professional experience
Work History
Office Manager
Love To Care, LLC
Waldorf, MD
10.2020 - Current
- Hiring
- Staffing
- Staff Discipline
- Staff Training
- Ensuring staff safety and job satisfaction.
- Payroll.
- Ensuring the client's positive experience.
- Maintained client satisfaction by addressing client needs, and resolving concerns.
- Communicating between clients' support planners concerning client needs and concerns.
- Educating clients about their program.
Customer Service Desk Associate
Love To Care, LLC
Waldorf, MD
02.2015 - 07.2018
- Organization of essential files and documents.
- Answering and transferring phone calls.
- Running office errands.
Education
Bachelor of Science - Biology
University of Maryland Eastern Shore
Princess Anne, MD05-2021
Skills
- Leadership
- Conflict resolution
- De-escalation techniques
- Compassion and empathy
- Cultural awareness and sensitivity
- Inventory management
- Problem solving
- Proficiency in Microsoft Office
References
References available upon request.
Timeline
Office Manager
Love To Care, LLC
10.2020 - Current
Customer Service Desk Associate
Love To Care, LLC
02.2015 - 07.2018
Bachelor of Science - Biology
University of Maryland Eastern Shore
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