Summary
Overview
Work History
Education
Skills
Timeline
Manager

Havila Lash

Queen Creek,AZ

Summary

Dynamic customer service manager with proven expertise, excelling in team leadership and staff training. Enhanced service delivery through effective conflict resolution and developed feedback systems, driving customer satisfaction. Skilled in time management and documentation, ensuring operational efficiency and adherence to quality standards.

Overview

4
4
years of professional experience

Work History

Manager

Vosen's Bread Paradise
05.2025 - 07.2025
  • Managed daily operations to ensure efficient production of baked goods.
  • Trained and supervised team members on quality control standards.
  • Implemented inventory management practices to optimize stock levels.
  • Coordinated scheduling of staff to meet production demands effectively.
  • Supported daily operations by coordinating schedules and managing team assignments.
  • Maintained inventory records using inventory management software to ensure accuracy.

Customer Service Representative

Starbucks
05.2024 - 03.2025
  • Provided exceptional customer service, ensuring positive experiences for all patrons.
  • Handled cash register operations accurately, maintaining efficient transaction processes.
  • Learned and utilized point-of-sale systems to streamline order processing.
  • Assisted in inventory management, helping to track stock levels effectively.
  • Trained new representatives on company policies and customer engagement techniques.
  • Resolved escalated customer issues effectively, maintaining high satisfaction levels through conflict resolution strategies.

Customer Service Manager

Salad and Go
05.2022 - 05.2023
  • Managed customer inquiries, resolving issues efficiently to enhance satisfaction.
  • Trained new staff on service protocols and company policies for consistent operations.
  • Developed customer feedback systems to identify areas for service improvement.
  • Collaborated with cross-functional teams to optimize service delivery processes.
  • Coordinated scheduling and training for new customer service representatives, improving team efficiency.
  • Monitored daily operations to ensure adherence to company policies and procedures.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.

Shift Supervisor

Nekter Juice Bar
02.2021 - 05.2022
  • Supervised daily operations to ensure efficient workflow and adherence to company policies.
  • Trained and mentored team members on operational procedures and best practices.
  • Monitored inventory levels, coordinating with suppliers to maintain stock availability.
  • Implemented safety protocols, enhancing workplace safety standards for all employees.
  • Conducted performance evaluations, providing constructive feedback to improve team productivity.
  • Resolved customer complaints effectively, improving overall service satisfaction ratings.

Education

High School Diploma -

Heritage Academy At Gateway
Queen Creek, AZ
05-2022

Associate of Science - Art

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
05-2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Verbal and written communication
  • Documentation and reporting

Timeline

Manager

Vosen's Bread Paradise
05.2025 - 07.2025

Customer Service Representative

Starbucks
05.2024 - 03.2025

Customer Service Manager

Salad and Go
05.2022 - 05.2023

Shift Supervisor

Nekter Juice Bar
02.2021 - 05.2022

High School Diploma -

Heritage Academy At Gateway

Associate of Science - Art

Maricopa Community Colleges, Rio Salado Community College

Similar Profiles

CREATE PROFILE