Havilah McMillon
San Antonio
Summary
Accomplished business owner with a proven track record at Middle Eastside, adept in financial management and customer relations. Expert in leveraging market trends for business growth and enhancing client satisfaction. Demonstrated success in staff management and business development, achieving significant customer retention rates. Skilled in negotiation and relationship building, with a keen eye for detail.
Overview
2023
2023
years of professional experience
Work History
Owner
Middle Eastside
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
CSRII
Alorica
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Client Rep
Maximus/HHSC
10.2019 - 06.2022
- Enhanced client satisfaction by addressing their needs promptly and providing personalized solutions.
- Coordinated with cross-functional teams to resolve complex client issues swiftly, ensuring minimal disruption to services.
- Utilized data-driven insights for enhancing account management strategies resulting in higher customer satisfaction levels.
- Maintained detailed records of client interactions, facilitating seamless handovers during employee transitions.
Education
Early Childhood Education - Educator K-6
San Antonio College
San Antonio, TXSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Financial management
- Staff hiring
- Business development
- Business launch
- Business administration
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Employee development
- Product branding
- Financial planning
- Sales management
- Cost reduction
- Budget development
- Business management
- Business planning
- Staff management
- Sales strategies
- Hiring and onboarding
- Customer retention
- Desktops, laptops, and mobile devices
- Purchasing and planning
- Inventory tracking and management
- Business leadership
- Inventory management
- Inventory control
- Customer service management
- Attention to detail
- Customer service
- Marketing tactics
- Market trend awareness
Accomplishments
Along with being a business owner, I also do free events for public schools, I am partnered with a San Antonio public library, and I do free Henna crowns for cancer patients and their families.
So I am not only experienced in business, but in matters of the heart and in the feelings of others. I can de-escalate an pirate client very effectively and I understand the importance of the bottom line for any business and the productivity of any employee as I have had employees of my own.
If hired to this position, I believe you will find me punctual, competent, responsible, accountable, dependable, and friendly.
Timeline
Client Rep
Maximus/HHSC
10.2019 - 06.2022
Owner
Middle Eastside
CSRII
Alorica
Early Childhood Education - Educator K-6
San Antonio College
Similar Profiles
Joanne HthiyJoanne Hthiy
Bookkeeper at Eastside Exterminators & Eastside InsulationBookkeeper at Eastside Exterminators & Eastside Insulation
Marlon CoakleyMarlon Coakley
Dietary Services Supervisor at Piedmont Eastside Medical CenterDietary Services Supervisor at Piedmont Eastside Medical Center
Steven BellSteven Bell
General Manager at Zimbrick Buick/GMC EastsideGeneral Manager at Zimbrick Buick/GMC Eastside
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA