Havisha Sukaran
Elmwood Park,NJ
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged Microsoft Office and critical thinking at Worldwide Flight Services to elevate guest satisfaction. Skilled in front desk operations and team collaboration, I significantly improved service delivery by swiftly resolving complaints and coordinating efficient scheduling, demonstrating a strong work ethic and leadership in fast-paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lounge Agent
Worldwide Flight Services
02.2024 - Current
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Kept abreast of industry trends and developments, implementing new strategies to enhance the guest experience continually.
- Assured smooth airport transitions by efficiently managing luggage handling and transportation services.
- Resolved customer complaints swiftly and professionally, demonstrating exceptional problem-solving abilities.
- Coordinated with catering staff to ensure timely delivery of food and beverage services for guests.
Scheduling Coordinator
Basic Home Infusion
02.2023 - 02.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Medical Receptionist
North Jersey Health & Wellness
02.2021 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Kayal Orthopaedic Center
01.2020 - 03.2021
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Business Administration And Management
Essex County College
Newark, NJHigh School Diploma -
North 13th St Tech
Newark NJ06.2014
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Patient Registration
- Microsoft Office
- Strong Work Ethic
- Critical Thinking
- Team Collaboration
- Team Leadership
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Lounge Agent
Worldwide Flight Services
02.2024 - Current
Scheduling Coordinator
Basic Home Infusion
02.2023 - 02.2024
Medical Receptionist
North Jersey Health & Wellness
02.2021 - 07.2022
Medical Receptionist
Kayal Orthopaedic Center
01.2020 - 03.2021
Business Administration And Management
Essex County College
High School Diploma -
North 13th St Tech
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