Havita Shetty
Franklin,MA
Summary
Results-oriented and experienced Senior Customer Executive with 8 years of extensive experience in freight forwarding, specializing in vessel planning, customer relationship management, pricing negotiations, and cross-functional coordination. Proven ability to effectively manage customer accounts, optimize logistical operations, and foster long-term client partnerships. Strong expertise in coordinating with internal departments to ensure seamless service delivery. Adept at negotiating pricing and contractual terms to maximize profitability. Seeking opportunities to leverage my skills and contribute to the success of an organization in the freight forwarding industry.
Overview
7
7
years of professional experience
Work History
Senior Executive
Noble Shipping Private Ltd
01.2021 - 01.2022
- Manage the end-to-end booking process, ensuring accurate and timely processing of customer requests for freight shipments.
- Coordinate with customers to gather shipment details, including origin, destination, cargo type, and any specific requirements.
- Liaise with carriers and agents to secure available space, equipment, and transportation solutions for bookings.
- Maintain close communication with customers, providing updates on booking status, resolving inquiries, and addressing any changes or delays.
- Ensure compliance with import/export regulations and documentation requirements, preparing and verifying shipping documents as necessary.
- Collaborate with internal teams, such as operations and documentation, to ensure seamless execution of shipments and resolve any customer issues or concerns.
Senior Executive
Clearship Forwarders Private Ltd
09.2019 - 01.2021
- Spearheaded vessel planning operations, overseeing the efficient allocation of resources, optimizing route planning, and ensuring timely delivery of shipments to customers.
- Managed a portfolio of key accounts, fostering strong relationships with customers and serving as their primary point of contact for all inquiries, issues, and escalations.
- Successfully negotiated pricing and contractual terms with customers, resulting in increased profitability and customer satisfaction.
- Collaborated closely with internal departments, including operations, sales, and finance, to streamline processes, resolve customer issues, and ensure seamless service delivery.
- Actively monitored market trends, competitor activities, and industry regulations to identify business opportunities and proactively address potential challenges.
- Implemented customer feedback mechanisms, leading to improved service quality, customer satisfaction, and retention rates.
Customer Service Executive
Kotak Global Logistics Ltd.
09.2015 - 09.2017
- Assisted the Senior Customer Executive in managing customer accounts, addressing inquiries, and resolving issues in a timely and professional manner.
- Coordinated with internal departments, including operations, documentation, and customs clearance, to ensure smooth execution of shipments and adherence to customer requirements.
- Prepared and reviewed shipping documents, including bills of lading, invoices, and export/import documentation, ensuring compliance with international regulations and customer specifications.
- Assisted in pricing negotiations and contract management activities, contributing to enhanced profitability and customer satisfaction.
- Conducted market research and analysis to identify potential customers and expand the client base.
Operation Executive
Bluepeter Shipping Private Ltd.
02.2015 - 09.2015
- Assist senior operation executives in managing day-to-day shipping operations, including vessel scheduling, cargo handling, and documentation.
- Coordinate with internal teams and external stakeholders to ensure smooth execution of shipments, tracking progress and resolving any operational issues that may arise.
- Provide support in monitoring shipment timelines, ensuring compliance with delivery schedules and addressing any delays or disruptions proactively. Collaborate with carriers, freight forwarders, and customs brokers to facilitate efficient transportation and customs clearance processes.
- Maintain accurate records and documentation, update relevant systems, and assist in preparing reports on operational performance.
Education
MBA - Operations Management
ITM BUSINESS SCHOOL
Navi Mumbai06.2018
Diploma - Foreign Trade
World Trade Center
Mumbai04.2015
BBA - Business Management
Mumbai University
Mumbai06.2014
Skills
- Freight forwarding operations
- Vessel planning and optimization
- Customer relationship management
- Pricing negotiations
- Contract management
- Cross-functional coordination
- Documentation and compliance
- Problem-solving and conflict resolution
- Strong communication and interpersonal skills
- Proficient in relevant software applications (eg, MS Office,Tally,logistics management systems)
Timeline
Senior Executive
Noble Shipping Private Ltd
01.2021 - 01.2022
Senior Executive
Clearship Forwarders Private Ltd
09.2019 - 01.2021
Customer Service Executive
Kotak Global Logistics Ltd.
09.2015 - 09.2017
Operation Executive
Bluepeter Shipping Private Ltd.
02.2015 - 09.2015
MBA - Operations Management
ITM BUSINESS SCHOOL
Diploma - Foreign Trade
World Trade Center
BBA - Business Management
Mumbai University
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