Havva Bilgin

As a Benefits Specialist at Allianz Partners, I provided expert guidance to clients on maximizing their credit card benefits, including rewards programs, travel insurance, and claims processing. I assisted with filing claims, resolving complex inquiries, and ensuring a seamless customer experience, particularly during peak travel seasons when insurance claims surged. Utilizing platforms like Cisco and PeopleSoft CRM, I efficiently managed client interactions, tracked cases, and streamlined service delivery. My ability to handle high-volume calls while maintaining quality service resulted in strong client trust, high performance metrics, and a reputation for delivering clear, personalized support.

In this role, I managed all social media platforms, creating engaging and visually appealing content to promote events and initiatives. I crafted compelling posts, developed outreach strategies, and actively communicated with members across multiple platforms to encourage participation and strengthen community engagement. Through strategic public relations efforts, I increased awareness, boosted event attendance, and enhanced the organization’s overall presence both online and offline.

As Head of Fundraising, I developed and executed strategic campaigns that aligned with current demands and seasonal themes. I identified potential donors, nurtured relationships with existing supporters, and led outreach efforts to inspire giving. I organized and marketed events such as a fundraiser with a local donut shop, a Valentine's Day-themed fundraiser featuring candy grams and flowers, and Instagram bingo stories to engage followers and raise funds. My efforts successfully secured the resources needed to support the organization’s programs while building strong relationships with both local businesses and community members

At Wegmans, I gained a versatile skill set by working across multiple front-end roles, including cashiering, online grocery orders, and curbside pickup. During the COVID-19 pandemic, I played a key role in coordinating the in-store shopping program, assisting customers with Instacart pickups and ensuring smooth operations. I collaborated with various departments, adapted to high-demand periods, and maintained a flawless service record. My ability to work under pressure, multitask efficiently, and provide exceptional customer service strengthened customer relationships and reinforced my reputation as a reliable and adaptable team member in a fast-paced environment.