Havyn Birks
Fort Worth,TX
Summary
Dedicated and detail-oriented Loan Servicing Representative with a proven track record of effectively managing loan portfolios and providing exceptional customer service.
Skilled in analyzing financial documents, processing payments, and resolving borrower inquiries in a timely and accurate manner. Strong communication and interpersonal abilities to build positive relationships with clients and colleagues.
Overview
4
4
years of professional experience
Work History
Loan Servicing Represntative
Reprise Financial
10.2023 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Posted payments and collections on regular basis.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Worked closely with repossession agents to coordinate activities.
- Worked accounts 1 to 30 days past due.
Customer Service Representative
Aston Carter
01.2023 - 10.2023
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Fraud Analyst
Bank Of America
03.2020 - 12.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
Education
Diploma -
Eastern Hills High School
Associate Of Applied Business - Business Communications
Tarrant County College District
Skills
- Attention to Detail
- Goal Setting and Achievement
- Adaptable
- Teamwork and Cooperation
Timeline
Loan Servicing Represntative
Reprise Financial
10.2023 - Current
Customer Service Representative
Aston Carter
01.2023 - 10.2023
Fraud Analyst
Bank Of America
03.2020 - 12.2022
Diploma -
Eastern Hills High School
Associate Of Applied Business - Business Communications
Tarrant County College District
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