Summary
Overview
Work History
Education
Skills
Timeline
Generic

Havynn Carrillo

Mathis,Texas

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

3
3
years of professional experience

Work History

Team Leader

Dairy Queen
09.2021 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Gathered, organized, and input information into a digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Stayed calm, collected, and logical during stressful moments to identify and implement optimal solutions.
  • Established and maintained performance, quality, and service standards for professional customer care.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained team members on cash register operation and cash handling.

Education

High School Diploma -

Mathis High School
Mathis, TX
05.2022

Skills

  • Mentoring
  • Cash Handling
  • Team Supervision
  • Overtime Management
  • Complaint resolution
  • Attention to Detail
  • Team motivation
  • Problem-Solving
  • Giving Constructive Feedback
  • Flexible Schedule
  • Customer Service

Timeline

Team Leader

Dairy Queen
09.2021 - Current

High School Diploma -

Mathis High School
Havynn Carrillo