Havynn Carrillo

Dairy Queen

09.2021 - Current

Conducted training and mentored team members to promote productivity and commitment to friendly service.
Mentored and guided employees to foster proper completion of assigned duties.
Built strong relationships with customers through a positive attitude and attentive response.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Gathered, organized, and input information into a digital database.
Evaluated staff performance and provided coaching to address inefficiencies.
Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive office.
Led employee relations through effective communication, coaching, training, and development.
Stayed calm, collected, and logical during stressful moments to identify and implement optimal solutions.
Established and maintained performance, quality, and service standards for professional customer care.
Maintained a professional, organized, and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained team members on cash register operation and cash handling.