Hawa Fadiga
Des Moines,WA
Summary
Dynamic professional with 8 years of experience in customer service and administrative support, adept at fostering positive interactions and streamlining operations. Proven ability to manage high-volume communications while maintaining confidentiality and ensuring client satisfaction. Exceptional verbal and written communication skills enable effective collaboration and problem-solving across diverse environments. Currently pursuing a Master’s in Healthcare Communications, leveraging a solid educational foundation in Law and Policy to contribute to impactful initiatives. Committed to continuous growth and dedicated to achieving results in both academic and professional endeavors.
Overview
6
6
years of professional experience
Work History
Receptionist
Law Offices Of Steven D.Weier
09.2022 - 11.2023
- Responded to inquiries from callers seeking information. Answered phone promptly and directed incoming calls to correct offices. Restocked supplies and submitted purchase orders to maintain stock levels. Resolved customer problems and complaints. Kept reception area clean and neat to give visitors positive first impression. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Answered central telephone system and directed calls accordingly. Managed multiple tasks and met time-sensitive deadlines. Corresponded with clients through email, telephone, or postal mail. Maintained confidentiality of information regarding clients and company. Maintained visitor log for entering and leaving facility for security purposes. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers. Sorted, received, and distributed mail correspondence between departments and personnel. Operated multi-line telephone system to answer and direct high volume of calls. Handled assignments independently with good judgement and critical thinking skills. Routed incoming mail and messages to relevant personnel without delay.
Patient Service Representative
Outpatient Physical Therapy & Sport Rehab
08.2021 - 08.2022
- Assisted patients in filling out check-in and payment paperwork. Took copayments and compiled daily financial records. Reviewed daily care slips for doctors. Compiled and reviewed medical charts. Balanced deposits and credit card payments each day. Used Raintree to schedule appointments. Facilitated communication between patients and various departments and staff. Helped address client complaints through timely corrective actions and appropriate referrals. Followed document protocols to safeguard confidentiality of patient records. Handled 50+ calls per day to address customer inquiries and concerns.
Receptionist
Elegance And Beyond Salon
06.2017 - 08.2021
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. Kept reception area clean and neat to give visitors positive first impression. Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Masters Healthcare Communications - Healthcare Communications
Boston University
MassachusettsBachelor of Arts - Law And Policy
University of Washington Tacoma
Tacoma01.2022
High School Diploma - undefined
Thomas Jefferson High School
Auburn01.2020
Associate of Arts - Law
Highline College
Seattle01.2020
Skills
- Excellent verbal and written communication
- Excellent Reading comprehension
- Excellent Teamwork
- Excellent Teambuilding
- Excellent Social media
- Excellent Research
- Excellent Creative writing
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Multi-line telephone operation
- Schedule management
- Mail handling
- Administrative support
- Office administration
- Appointment scheduling
- Tech-Savvy
Timeline
Receptionist
Law Offices Of Steven D.Weier
09.2022 - 11.2023
Patient Service Representative
Outpatient Physical Therapy & Sport Rehab
08.2021 - 08.2022
Receptionist
Elegance And Beyond Salon
06.2017 - 08.2021
Bachelor of Arts - Law And Policy
University of Washington Tacoma
High School Diploma - undefined
Thomas Jefferson High School
Associate of Arts - Law
Highline College
Masters Healthcare Communications - Healthcare Communications
Boston University
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