Hawa Fofanah
Worcester,MA
Summary
Detail-oriented housekeeper with a strong focus on safety compliance and customer service. Proven ability to maintain cleanliness and organization in diverse environments, ensuring a welcoming atmosphere for guests.
Overview
6
6
years of professional experience
Work History
Commercial Housekeeper
Hotel Plaza Liberia
Morvaria, Liberia
01.2021 - 01.2024
- Cleaned guest rooms and common areas to maintain hotel standards.
- Replenished supplies and amenities for optimal guest experience.
- Assisted in laundry operations, ensuring linens were cleaned and folded.
- Reported maintenance issues promptly for swift resolution by staff.
- Ensured compliance with safety and sanitation protocols daily.
- Collaborated with team members to address housekeeping needs efficiently.
- Organized cleaning supplies and equipment for easy access during shifts.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
Hospital Housekeeper
JFK Hospital
Morovia, Liberia
03.2018 - 12.2020
- Maintained cleanliness in patient rooms and common areas throughout the hospital.
- Disinfected surfaces using hospital-approved cleaning solutions and techniques.
- Managed waste disposal following safety and health regulations.
- Collaborated with nursing staff to address urgent cleaning needs promptly.
- Monitored inventory of cleaning supplies, restocking as needed for operations.
- Reported maintenance issues to ensure a safe hospital environment for patients.
- Followed infection control guidelines to prevent cross-contamination within facilities.
- Provided excellent customer service when interacting with patients or visitors.
- Complied with all health regulations concerning sanitation and cleanliness.
- Replenished towels and other amenities in patient rooms daily.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
- Transported soiled linen to laundry area for washing.
- Kept inventory of cleaning supplies needed for restocking shelves.
Education
High School Diploma -
Muslim High School
Liberia03-2016
Skills
- Infection control
- Safety compliance
- Customer service
- Cleaning techniques
- Attention to detail
- Effective communication
- Organizational skills
- Positive attitude
- Multitasking and organization
Timeline
Commercial Housekeeper
Hotel Plaza Liberia
01.2021 - 01.2024
Hospital Housekeeper
JFK Hospital
03.2018 - 12.2020
High School Diploma -
Muslim High School