Hawa Mohammed
Blaine,MN
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
R&D Technician
VitalPath
New Hope, USA
10.2023 - Current
- Assist in developing and documenting robust and repeatable processes under the guidance of engineers
- Provide training and guidance on procedures to team members
- Execute verification and validation protocols, record results, and support the completion of reports
- Drive troubleshooting and problem-solving efforts, collaborating with engineers to resolve technical issues
- Maintain quality standards and adhere to established procedures
Medical Device Specialist II
Boston Scientific
Maple Grove, USA
09.2019 - 09.2023
- Conducted assembly of medical devices following detailed instructions
- Performed inspections to ensure devices met safety and quality standards
- Examined incoming materials for defects and ensured compliance with specifications
- Documented production activities, maintained batch records, and ensured proper labeling
- Maintained a clean and compliant work environment to ensure product integrity
Cashier
Cub Foods
Blaine West, USA
01.2018 - 05.2019
- Delivered excellent customer service by assisting customers in the checkout process
- Resolved customer inquiries and complaints efficiently
- Ensured pricing accuracy and scanned goods quickly and accurately
Education
Bachelor - Cybersecurity
Metropolitan State University
Minneapolis, MNAssociate of Arts and Science -
Anoka-Ramsey Community College
Coon Rapids, MNSkills
- Microsoft Office Suite
- Networking fundamentals
- TCP/IP
- Python
- C/C
- SQL
- Cybersecurity principles
- Network security
- Risk management
- System security
- Wireshark
- Nmap
- Metasploit
- Problem-solving
- Technical documentation
- Customer service
- Hardware support
- Software support
- Computer maintenance
- Tracking and documentation
Websites
Certification
- CompTIA A+, In Progress
- CompTIA Network+, In Progress
- CompTIA Security+, In Progress
References
Available upon request.
Workenvironmentpreferences
- Flexible schedule
- Ability to contribute to a collaborative team environment
- Support a clean and organized workspace
Technicalsupportexperience
- Assist with hardware and software deployment, including installation, configuration, and testing.
- Provide remote and onsite support for system troubleshooting and issue resolution.
- Handle customer inquiries regarding support requests, systems status, and connectivity issues.
- Maintain inventory and software licenses, ensuring compliance with agreements.
- Document and escalate unresolved issues to senior staff for further action.
Timeline
R&D Technician
VitalPath
10.2023 - Current
Medical Device Specialist II
Boston Scientific
09.2019 - 09.2023
Cashier
Cub Foods
01.2018 - 05.2019
Bachelor - Cybersecurity
Metropolitan State University
Associate of Arts and Science -
Anoka-Ramsey Community College
Similar Profiles
TITILOLA AJEWOLETITILOLA AJEWOLE
Staff Accountant at VitalPathStaff Accountant at VitalPath
Yong Yee YangYong Yee Yang
Quality Inspector at VitalPathQuality Inspector at VitalPath
Wael OmarWael Omar
Student Volunteer at Al Amal SchoolStudent Volunteer at Al Amal School
Donald StinnettDonald Stinnett
Maintenance Supervisor at Highland ManagementMaintenance Supervisor at Highland Management
Taylor PowersTaylor Powers
Provider Coordinator at Allina Health Mercy HospitalProvider Coordinator at Allina Health Mercy Hospital