Hawa Sall

• Answered questions and assisted customers with item selection
• Met sales goals by offering excellent customer service
• Displayed and promoted products at industry events to drive brand awareness and increase sales
• Communicated with store employees to maintain conditions and appearance of retail area
• Presented professional image consistent with company's brand values

• Oversaw staffing and training, safety compliance, inventory control and financial functions
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
• Reported to district manager regarding store and staff issues, financial goals and sales
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Protected store from loss or theft by setting and enforcing clear security policies

• Lead the cosmetics and Furniture department by driving sales and selling with focus on the Macy's customer and employees

• Presenting a clean, neat, and organized shopping environment

• Manage all aspects of Selling Support including workload execution, back stocking and equipment return, maintaining stockroom and signing standards, and supporting the merchandising process

•Support store Manager, OMNI Operations when needed to complete fulfillment, product movement logistics, back of house activities, and Asset Protection

• Continue to build the client relationship between Macy's Stylists and customers through MyClient and other customer acquisition initiatives

• Plan and execute events and community outreach

• Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports

• Generated an unprecedented, $800K in first-year sales by creating purchasing plans and merchandising strategies that successfully engaged local buyers

• Launched and managed the new Knoxville, TN location

• Improved revenue performance by comprehensively developing inventory purchasing plans and aligning strategies with sales data and regional consumer buying trends

• Instrumental in improving quality by evaluating and documenting product quality and implementing new inspection protocols to intercept potential issues

• Decreased shrinkage by working closely with inventory staff to accurately evaluate on-hand inventory, resolve discrepancies, and avoid counting errors

• Instrumental in developing content for the Knoxville store website while also managing social media marketing to expand brand presence in the region

• Provided highly effective department management, positive team leadership, and goal-oriented merchandising strategies for a store generating over $3M/m
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
• Consistently increased store revenue by optimizing merchandising strategies, improving inventory accuracy, and implementing planograms to drive sales
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings