Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Hawa Sylla

Hawa Sylla

Healthcare Administration
Baltimore,MD

Summary

Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable college student enthusiastically pursuing opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Inspired Options Inc
05.2022 - Current
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Adhere to the mandatory use of ICM system to access, send email and access and report health information, data and incidents for individuals supported in Inspired Options Inc. program.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Work with the Residential House Manager to account for the individual funds of the resident. Teach money management techniques to residents who experience difficulties managing their personal funds.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Supervised daily activities and provided assistance to staff.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Internship Student

Nautical Health Concepts, LLC
10.2022 - 12.2022
  • Develop strategies for supporting primary and specialty care physicians.
  • Identify methods for improving access to care among low-income patients.
  • Design infographics, brochures, and other educational materials.
  • Develop and implement surveys for patients, physicians, and healthcare professionals.
  • Develop health education strategies for African American and Hispanic populations.
  • Research evidence-based best practices on various related topics.
  • In coordination with a Social Media Intern, create a strategy for reaching patients online.
  • Communicated effectively with the instructor and accepted critiques and suggestions for areas of improvement.

Mobile Expert

OSL Retail Services
09.2021 - 05.2022
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Activated both contract and pre-paid wireless phones for 30 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Assisted 10 customers per hour in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Increased monthly sales 10% by recommending seasonal buy one get one sales, rebates and limited time offers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Analyst Intern

PFF, LLC
08.2021 - 12.2021
  • Provide help desk support- testing and evaluating issues and the underlying cause.
  • Test enhancements and bug fixes.
  • Update documentation- SOPs and Quick Reference guides.
  • Create Status of Funds reports and charts.
  • Reconcile financial data between two systems.
    Research and assist in preparing white papers.
  • Assist in creating content for PFFs social media platform.
  • Created the HR manual for PFF, LLC
  • Researched and recommended process improvements designed to mitigate operational and financial risk.
  • Helped improve operations by showing clear connection between current policies and business results.

Account Sales Representative

MarketSource
03.2021 - 09.2021
  • Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
  • Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
  • Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
  • Worked independently with minimal supervision.

Lead Cashier/Trainer

Corner Food Station
02.2019 - 10.2020
  • Trained 10 new employees by providing knowledge of specific store tasks, policies and goals.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Operated POS system to complete cash, credit and check transactions.
  • Increased sales by $15 offering advice on purchases and promoting additional products.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Implemented new marketing initiatives to drive sales and improve overall performance.

Crew Leader

AMC Theaters
03.2018 - 01.2019
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Maintained records related to sales, returns and inventory availability.
    Increased AMC new stub member rewards sign up by at least 10 guest per day.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Performed visual evaluation for signs of counterfeit tickets and money.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Managed quality assurance program, including on-site evaluations, and customer surveys.

Dining Server/Hostess

Chick-fil-A
11.2017 - 03.2018
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Set up and broke down buffet and other self-service areas, organizing components logically.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted managers with quickly resolving service- and food-related issues.

Dining Room Server

Riderwood Retirement Community
04.2016 - 11.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 10%.

Education

Bachelor of Science - Healthcare Administration

Morgan State University
Baltimore, MD
05.2023

High School Diploma -

High Point High School
Beltsville, MD
05.2018

Skills

  • Diet and Nutrition
  • Developmental Disabilities
  • Client Needs/Care Plan Assessment
  • Client Records Management
  • Metrics and Goals Driven
  • Customer Service
  • POS Inventory System Operation
  • Technology Expertise
  • Excellent Written and Verbal Communication
  • Sales and Promotions
  • Teamwork and Collaboration
  • Administrative/Documentation Support
  • Microsoft PowerPoint, Excel

Accomplishments

    Created and designed the Human Resources manual/ employee handbook for PFF, LLC.

Certification

  • CMT - Certified Medication Technician
  • CPR/ First Aid Certifed

Languages

French
Native or Bilingual
Susu
Native or Bilingual
Manlinke
Native or Bilingual

Timeline

Internship Student

Nautical Health Concepts, LLC
10.2022 - 12.2022

Direct Support Professional

Inspired Options Inc
05.2022 - Current

Mobile Expert

OSL Retail Services
09.2021 - 05.2022

Analyst Intern

PFF, LLC
08.2021 - 12.2021

Account Sales Representative

MarketSource
03.2021 - 09.2021

Lead Cashier/Trainer

Corner Food Station
02.2019 - 10.2020

Crew Leader

AMC Theaters
03.2018 - 01.2019

Dining Server/Hostess

Chick-fil-A
11.2017 - 03.2018

Dining Room Server

Riderwood Retirement Community
04.2016 - 11.2017

Bachelor of Science - Healthcare Administration

Morgan State University

High School Diploma -

High Point High School

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