Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hawa Zulali

Aurora

Summary

Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.

Overview

8
8
years of professional experience

Work History

Operations Coordinator

Mile High Customs
12.2021 - Current
  • Delivering exceptional customer experience
  • Responsible for monitoring inventory and placing orders periodically
  • Responsible for incoming/outgoing calls and customer intake
  • Responsible for establishing and executing marketing and growth initiatives
  • Responsible for payroll
  • Ensure and contribute to a safe and clean store environment
  • Schedule appointments

Treatment Coordinator

Comfort Dental Braces
08.2020 - 08.2021
  • Conducted initial patient consultations, discussed treatment options, and prepared comprehensive treatment plans based on dentist's recommendations.
  • Coordinated appointment schedules for dentists and dental hygienists to maximize practice efficiency.
  • Effectively explained the details of the proposed treatments, associated costs, and available financing options to patients, resulting in a 20% increase in treatment acceptance rates.
  • Managed patient insurance claims, verified coverage details, and ensured all procedures were properly coded for reimbursement.
  • Assisted with the implementation of a new electronic health records system, reducing appointment scheduling errors.
  • Facilitated communication between patients and the dental care team, ensuring that patient concerns were addressed.
  • Conducted follow-up calls with patients post-treatment to confirm satisfaction and address any additional concerns.
  • Organized and maintained patient records in compliance with privacy regulations and clinic policies.
  • Helped increase patient satisfaction ratings by 15% through the implementation of a new patient feedback system.
  • Led a cross-functional team in a project to improve patient care, which resulted in a 10% increase in patient retention.

Care Manager

Park Regency
08.2017 - 08.2018
  • Managed care for a community of 100+ residents, creating personalized care plans and coordinating services to meet individual needs.
  • Coordinated with healthcare providers, families, and internal teams to ensure the provision of high-quality care.
  • Conducted regular assessments to monitor residents' health status, ensuring timely interventions in response to changes.
  • Successfully reduced hospital readmissions by 20% through proactive management and prevention strategies.
  • Implemented a new electronic health records system, improving efficiency of documentation and compliance.
  • Collaborated with the activities director to incorporate engaging, health-promoting activities into residents' daily schedules, increasing resident participation by 30%.
  • Liaised with social workers, healthcare professionals, and service providers to optimize satisfaction, and quality of life.
  • Managed crisis situations effectively, ensuring the safety and wellbeing of all residents.

Education

Associate of Arts -

Community College of Denver
Denver, CO
01-2022

Skills

  • Scheduling management
  • Customer invoicing
  • Process implementation
  • Supply ordering

Accomplishments

  • Dean’s List- University of Colorado Denver
    Recognized for maintaining a high GPA and academic excellence.

Professional Achievement

  • Top Performer at Comfort Dental
    Consistently ranked as the top team member based on patient feedback, productivity, and team contributions.

Timeline

Operations Coordinator

Mile High Customs
12.2021 - Current

Treatment Coordinator

Comfort Dental Braces
08.2020 - 08.2021

Care Manager

Park Regency
08.2017 - 08.2018

Associate of Arts -

Community College of Denver

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Hawa Zulali