Hawaciera Neal
Warm Springs,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Nursing Unit Secretary
Warm Springs Medical Center
09.2023 - Current
- Improved patient care by efficiently managing medical records and transcribing physician orders.
- Enhanced communication between nursing staff and physicians by promptly relaying critical information.
- Streamlined admissions process for patients, ensuring smooth transitions to their designated units.
- Assisted in maintaining a safe and clean environment for patients, adhering to infection control protocols.
- Contributed to efficient unit operations by accurately scheduling diagnostic tests and procedures.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Facilitated family visitation schedules, promoting emotional support for patients during their hospital stay.
- Collaborated with interdisciplinary team members to provide seamless care coordination for patients.
- Managed inventory of unit supplies, placing timely orders to maintain adequate stock levels.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Sales Associate
Hibbett Sporting Goods
01.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative
Alorica
03.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Weaver
Milliken
08.2018 - 03.2020
- Enhanced textile quality by carefully selecting and blending fibers before weaving.
- Improved weaving efficiency with precise loom setup and maintenance.
- Reduced fabric defects by consistently monitoring the weaving process and making necessary adjustments.
- Achieved faster production times by mastering various weaving techniques and machinery.
- Optimized inventory management by effectively tracking material usage during the weaving process.
- Streamlined communication between departments, leading to improved coordination in production planning and execution.
- Proactively resolved issues related to yarn tension, shedding mechanisms, or shuttle movement to maintain consistent product quality.
- Removed defects in cloth by cutting and pulling out filling.
- Used spreadsheets to record information about work completed and machine settings.
- Inspected products to verify manufacturing specifications and determine if machines need adjustment.
- Examined looms to determine causes of loom stoppage such as warp filling, harness breaks or mechanical defects.
- Used air hoses, cleaning solutions, oil cans and rags to clean, oil and lubricate machines.
- Removed waste, damaged tubes and imperfect yarn from floor to keep focus on functional products.
- Made minor repairs to machines when possible and reported large problems for immediate remediation.
- Monitored equipment during use to promote successful operations by completing real-time adjustments and enhancements.
- Inspected equipment, completed routine maintenance and escalated larger repairs to maintenance teams to maintain optimal production levels.
- Inspected products to meet specifications and determine needed machine adjustments.
Sales Associate
Dollar General
05.2017 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Associate of Science - Medical Assisting
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2023
High School Diploma -
Manchester High School
Manchester, GA05.2017
Skills
- Attention to Detail
- Healthcare Compliance
- Medical Terminology Proficiency
- Effective Communication
- Scheduling Appointments
- Empathy and Compassion
- Customer Service
- Time Management
- Patient Confidentiality
- Active Listening
- Conflict Resolution
- Medical Record Management
- Organizational Skills
- Critical Thinking
- Multitasking Abilities
- Computer Literacy
- Decision Making
- Medical Billing Knowledge
- Quality Assurance
- Problem Solving
- Adaptable to Change
- Professionalism
- Resource Coordination
- Insurance Verification
- Electronic Recordkeeping
- Patient Scheduling
- Documentation Review
- Medical Terminology
- Medical Records Verification
- Employee Scheduling
- Organization and Time Management
- Appointment Scheduling
- Calendar and Appointment Management
- Supply Ordering
Timeline
Nursing Unit Secretary
Warm Springs Medical Center
09.2023 - Current
Sales Associate
Hibbett Sporting Goods
01.2023 - 09.2023
Customer Service Representative
Alorica
03.2020 - 11.2021
Weaver
Milliken
08.2018 - 03.2020
Sales Associate
Dollar General
05.2017 - 08.2018
Associate of Science - Medical Assisting
Ultimate Medical Academy - Clearwater
High School Diploma -
Manchester High School
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