Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hawaii Jones

Layton

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Lead Dental Hygienist / Assistant Manager

Station Park Dental
05.2023 - Current
  • Oversee daily clinic operations including patient flow, hygiene services, and staff scheduling.
  • Perform preventative and therapeutic dental hygiene procedures with a focus on patient comfort and clinical excellence.
  • Support administrative duties including supply inventory management, vendor relations, and staff onboarding.
  • Implement infection control protocols in compliance with CDC and OSHA guidelines.
  • Provide performance feedback and mentorship to junior hygienists and assistants.
  • Streamlined appointment scheduling, reducing wait times and improving overall office efficiency.
  • Led regular team meetings to review performance metrics, identify areas for improvement, and develop strategies to achieve goals.

Amazon Pharmacy
08.2020 - 08.2023
  • Prepare, maintain and review quality assurance procedures on prescription processing to assure compliance with HIPAA and FDA regulations.
  • Assure that customer quality-imposed requirements are adhered to and that a quality system is maintained in customer communications.
  • Develop and maintain QA scorecards and evaluation criteria.
  • Utilized data analysis to drive continuous improvement in pharmacy fulfillment accuracy and safety.
  • Identify trends in customer service performance and escalate systemic issues.
  • Monitored quality control activities and systems, performed investigations into quality issues.

Manager

808 Island Eatery
10.2017 - 08.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Education

Master of Business Administration - MBA

Western Governor’s University
Salt Lake City, UT
10.2024

Bachelor of Science - Dental Hygiene

Weber State University
Ogden, UT
04.2023

Associate of Science - Health Sciences

Weber State University
Ogden, UT
04.2020

Skills

  • Customer Service Quality Auditing & Surveillance
  • Making decisions with established policies and procedures in complex or ambiguous situations
  • Strong attention to detail
  • Advanced skills in Excel
  • Ability to manage multiple or competing priorities and meet deadlines
  • Leadership & Staff Development
  • Excellent Verbal/Written Communication
  • Compliance monitoring
  • Experience running queries
  • Information security
  • Operational excellence

Timeline

Lead Dental Hygienist / Assistant Manager

Station Park Dental
05.2023 - Current

Amazon Pharmacy
08.2020 - 08.2023

Manager

808 Island Eatery
10.2017 - 08.2020

Bachelor of Science - Dental Hygiene

Weber State University

Associate of Science - Health Sciences

Weber State University

Master of Business Administration - MBA

Western Governor’s University

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