Hawai’i Jones
Layton,UT
Summary
Results-driven dental professional with over six years of experience, excelling in clinical documentation, insurance review, and quality assurance. Proven ability to enhance compliance and improve processes, leveraging strong analytical skills and effective communication. Adept at developing treatment plans and optimizing workflows to elevate patient care standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Registered Dental Hygienist
Station Park Dental
Farmington, UT
05.2023 - Current
- Conducted comprehensive clinical assessments, radiographs, and periodontal charting with meticulous attention to detail.
- Ensured compliance with standards of care through thorough documentation and accuracy checks.
- Reviewed patient records for completeness, identifying opportunities for process improvements.
- Developed treatment plans based on diagnosis and discussed with dentists.
- Demonstrated use of dental instruments, including scalers, curettes, air polishers, and ultrasonic devices.
Quality Assurance Agent
Amazon Pharmacy
Salt Lake City, Utah
08.2020 - 08.2023
- Conducted detailed audits of calls, emails, and customer account notes to ensure compliance with healthcare standards.
- Identified documentation inconsistencies and communicated trends to leadership.
- Recommended corrective actions to improve documentation accuracy and service quality.
- Strengthened analytical and reporting abilities applicable to chart auditing and quality improvement.
Dental Assistant
Matthew G. Miller, DDS
Ogden, Utah
04.2018 - 01.2021
- Maintained accurate clinical documentation and assisted with procedural tasks.
- Supported dentist during restorative and surgical procedures by anticipating needs.
- Facilitated patient intake by obtaining medical histories and updating records.
- Developed foundational knowledge of treatment protocols, CDT codes, and insurance criteria.
Education
Master of Business Administration -
Western Governor's University
Salt Lake City, UT10-2024
Bachelor of Science - Dental Hygiene
Weber State University
Ogden, UT04-2023
Skills
- Clinical Documentation Review
- Quality Assurance
- Compliance Monitoring
- Process Improvement
- Corrective Action Planning
- Radiograph Interpretation
- Treatment Evaluation
- Dental Procedures and Codes
- Dental Terminology
- Data Analysis
- Quality Reporting
- Preauthorization Review
- Insurance Criteria
- Provider Communication
- Professional Correspondence
- Project Leadership
- Workflow Optimization
- MS Office, Excel, Word, PowerPoint, Access
Certification
• Registered Dental Hygienist
• Local Anesthesia
• CPR/BLS Certified
• Local Anesthesia
• CPR/BLS Certified
Timeline
Lead Registered Dental Hygienist
Station Park Dental
05.2023 - Current
Quality Assurance Agent
Amazon Pharmacy
08.2020 - 08.2023
Dental Assistant
Matthew G. Miller, DDS
04.2018 - 01.2021
Master of Business Administration -
Western Governor's University
Bachelor of Science - Dental Hygiene
Weber State University