Hawaiita Mapleh

• Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
• Diagnosed system errors and implemented solutions to resolve them.
• Supported customers with online billing, access and account issues.
• Utilized remote access tools to connect remotely with customers' systems when necessary.
• Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
• Stayed abreast of latest software developments to enhance job knowledge.
• Monitored support activity trends to create problem resolution and solution reports.
• Developed and maintained strong relations with customers to meet quality expectations.
• Assisted customers with various types of technical issues via email, live chat and telephone.

Aa a general manager at chipotle, some of my achievements are, best increase in sales in the patch. Increase with a better store grade and better scores in our customer surveys. My job duties also include, hiring great staff, providing great training, promoting, firing, inventory, emails, scheduling, profit and loss handling. Mainly running the entire operations with 50 staff members including 3 hourly managers and 2 salary managers not including myself.

• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.
• Motivated, trained and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Mentored and motivated team members to achieve challenging business goals.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Taught staff strategies for completing work and smoothly carrying out senior management directives.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.